Ref: RP117-22

Job description / Role

Employment: Full Time

As a customer facing operative, this role will be the focal point for ADIA employees requests within the working environment. Being both customer orientated and quality focused, the Service Navigator will ensure all functions are delivered to the highest standard and issues are resolved seamlessly.

• Be the in-office face of the operation
• Liaise with ADIA staff on a daily basis regarding any ongoing job requests
• Ensure all service standards are delivered and maintained
• Provide reactive manpower to issues as the happen
• Coordinate with other service lines where support is needed
• Job logging with helpdesk
• Job logging directly into CAFM via PDA
• Informal review of job status and customer communication
• Ensure staff are operating effectively
• Ensure staff are presented in a clean and professional manner
• Sound understanding of meetings & events
• Competence un understanding and explaining the contractual scope of service to the team
• Sound understanding of current cleaning process including frequencies, chemicals and methods.
• Audit and report of workspace where necessary

Requirements

• Fluent in English
• UAE experience 1 year (preferred)
• Previous experience in a customer service environment
• Excellent command of English
• Time Management
• People management
• Customer focused and service oriented
• Trained in CAFM system

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.

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