Service Now COE - Demand and Release Manager

Michael Page

UAE

Posted
Ref: HP350-8524

Job description / Role

Employment: Full Time

The ServiceNow Demand and Release Manager plays a central role within the ServiceNow Centre of Excellence. The role is responsible for managing incoming demands, ensuring strategic alignment and overseeing the entire life-cycle of releases from inception to delivery.

Client Details
A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors

Description
• Manage and prioritize incoming demands from internal stakeholders for the ServiceNow platform
• Evaluate demand requests and collaborate with stakeholders to prioritize projects and establish a roadmap for implementation
• Lead planning, development and coordination of enhancements and new releases for the platform
• Oversee and manage releases across various environments using the ServiceNow Agile platform
• Maintain ownership of the backlog, ensuring all releases, sprints and stories are up to date and progress is reported
• Communicate transparently with stakeholders about delivery status, release schedules and potential risks, while addressing issues and coordinating testing strategies

Job Offer
• Competitive, tax-free salary
• Significant opportunity for exposure across multiple subsidiaries of the entity

Requirements:

• Bachelor's degree (preferably in Information Technology) and ITIL certification
• At least 5 years of experience in Demand/Release/Project Management, Scrum Master, or DevOps roles ideally within an agile delivery environment
• Hands-on experience with the ServiceNow platform, including Agile modules, technical concepts (workflow design, APIs, Web Services, integrations) and ESM best practices
• Strong experience in vendor management, process improvement and monitoring demand management cycles through KPIs and metrics
• Customer-centric approach with the ability to build and maintain relationships with key stakeholders and decision-makers

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

Candidates who applied for this job also applied for
IT Project Manager Easy Apply
Michael Page
UAE 10 Jan
IT Manager Easy Apply
Michael Page
UAE 12 Dec
Data Analyst Easy Apply
KOTRA
Dubai 27 Jan
PMO Manager - Software Development Projects (Agile) Easy Apply
Michael Page
UAE 31 Jan
Manager IT Easy Apply
Saudi Gold Refinery
Riyadh 4 Jan
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month