Service Operations Specialist

Help AG Middle East

Dubai, UAE

Ref: RP840-01

Job description / Role

Employment: Full Time

Key responsibility for the position includes logistics for large and sensitive information security projects and handling complex license and logistics tasks with international clients and suppliers.

- Identify renewal opportunities
- Request quotation from vendors and distribution
- Prepare proposals and contract drafts for customers
- Issue service contracts for customers
- Keep individual customer installed base information up to date
- Keep data bases for assets and contracts up to date
- Interact with help AG Business Development Managers, distributors, vendors and if necessary customers
- Responsibility of all shipments to customers
- Responsibility for internal tracking of stock / spare and corporate inventory
- Handling all customs duty and related transactions
- Coordination of all company internal shipments / transportation
- Review customer and supplier contracts and highlight possible concerns
- Develop and negotiate agreements with suppliers, suggest strategy and changes

Requirements

- Excellent English, Arabic beneficial
- Accurateness and Precision with Lists, Tasks and Data
- Excellent Organizational skills
- Excellent Comprehensive skills
- Mindful and Proactive
- Good understanding of professional IT-Products and Licensing
- Very good MS-Office Skills
- Sharepoint Skills beneficial
- Experience with customs & logistics in the UAE
- Enjoy working in a team and with customers
- 5 years working experience in the UAE Experience

About the Company

Founded in Germany in 1995 , Help AG is an Information Security Services and Solution Provider in the Middle East focused on delivering Application Security, Endpoint Security, Network Security, Mobile Security and Next Generation Modern Malware Protection to enterprise customers.

A leader in information security in the UAE, we are known for our unmatched technical expertise and support services, excellent understanding and correlation between technical and strategic information security. A multiple IT industry award winner and accolades, we work with the most renowned security vendors globally and constantly bring new and innovative solutions to the Middle East market

Help AG works in close collaboration with leading manufacturers of IT-security – qualification, certification and processes are the guarantees for quality in implementation and operation. "Best-Practice"​ (e.g. according to ITIL) and the adherence to standards (e.g. ISO27001) ensure a structured procedure for project implementation, consulting and operation in addition to business continuity management (e.g. BS 25999-2). Help AG is synonymous to Information Security and considered THE Trusted Security Advisor to many.

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