Service Performance Chief Specialist - UAE National

Job description / Role

As a Service Performance Chief Specialist, you will be responsible for managing the performance, availability, and reliability of key digital platforms. You will play a strategic leadership role in overseeing platform operations, ensuring compliance with service agreements, mitigating risks, and fostering a culture of continuous improvement. This is a senior position requiring a mix of technical expertise, leadership skills, and stakeholder management.

Client Details

A leading government entity in Abu Dhabi is looking for a highly skilled Service Performance Chief Specialist to join its Digital Platforms Operations division. This entity plays a crucial role in ensuring the efficiency, reliability, and continuous improvement of digital services that support government operations.

Description

* Service Ownership: Ensure optimal platform performance, availability, and reliability
* Leadership: Lead the transition of digital platform projects into operations and oversee financial operations
* LA/OLA Management: Ensure compliance with service level and operational level agreements
* Risk Management: Identify, assess, and mitigate operational risks
* Incident Management: Manage incidents and ensure timely resolution
* Performance Monitoring: Track and analyze key performance indicators (KPIs)
* Process & Service Improvement: Drive continuous optimization of operations and service delivery
* Automation: Implement tools to enhance incident management and reporting efficiency
* Compliance & Security: Ensure adherence to security, data privacy, and governance policies
* Disaster Recovery: Manage disaster recovery plans and conduct regular drills
* Stakeholder & Team Management: Act as a key liaison between operational teams and stakeholders, ensuring smooth coordination

Job Offer

* A senior leadership role in a prestigious government entity driving digital transformation
* Opportunities for professional development in service performance, automation, and operational excellence

* Extensive experience in service performance management, IT operations, and digital platform management
* Strong leadership skills with experience in transitioning digital projects into operations
* Expertise in risk management, SLA/OLA compliance, and performance monitoring
* Proven ability to lead teams, mentor professionals, and collaborate with cross-functional teams
* Strong analytical mindset with experience in incident management, automation, and process improvement
* Knowledge of compliance standards, disaster recovery, and governance policies

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.