Service Technician

Job description / Role

Overview of the role

To perform maintenance, repair, and diagnostic services on equipment and vehicles in line with company standards, ensuring reliability, safety, and peak performance. The service technician plays a key role in supporting operational efficiency by delivering top-quality technical service while maintaining strict compliance with safety and quality procedures.

What you will do

• Carry out repairs and maintenance on all BYD vehicles.
• Complete and maintain check sheets and detailed vehicle write-ups on repair orders.
• Identify and report any additional work required after completing the EVHC.
• Utilize diagnostic tools and technology to perform basic checks and electronic inspections.
• Ensure zero repeat repairs through accurate troubleshooting and quality workmanship.
• Strive for exceptional customer satisfaction and advocacy.
• Achieve productivity and efficiency targets as assigned.
• Manage time effectively to ensure all scheduled work is completed within the specified time.
• Demonstrate punctuality and discipline in every task.
• Handle all special tools and equipment responsibly.
• Maintain a clean, organized, and safe workspace at all times.
• Uphold all health and safety standards and ensure safe working practices are consistently followed.

Required skills to be successful

• Trade certificate or diploma in mechanical / automobile engineering.
• Proven technical expertise in independent servicing, repairs, and component replacement.
• Basic diagnostic knowledge in identifying mechanical and electronic faults.
• Hands-on experience in servicing EV or hybrid vehicles is essential.

About the team

This role reports to the service supervisor and is based in a dynamic EV workshop environment. You will play a vital role in diagnosing and resolving technical issues in line with manufacturer standards, contributing directly to the overall service excellence of the team.

What equips you for the role

• Minimum of 2 years’ hands-on experience in maintenance, repair, and diagnostics.
• Strong technical knowledge and understanding of EV / hybrid systems.
• Ability to explain complex technical issues to customers in a clear and professional manner.
• Good English communication skills, both verbal and written.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.