ServiceNow - Business Analyst

Job description / Role

As the ServiceNow Business Analyst, you will act as the primary link between business stakeholders and the technical team, ensuring that business requirements are effectively translated into ServiceNow solutions. You will be responsible for gathering, analyzing and documenting requirements, facilitating communication, and ensuring the successful implementation of solutions that align with organisational goals.

Client Details

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors

Description

* Collaborate with business stakeholders to identify, document and analyze business needs, processes, and objectives
* Conduct workshops, interviews, and surveys to gather detailed requirements and opportunities for improvement
* Work closely with the ServiceNow development team to design functional solutions that meet business needs
* Create functional specifications, user stories, and workflows, ensuring alignment with business goals
* Facilitate communication between business units and technical teams, providing updates and gathering feedback
* Develop test plans, conduct UAT, create training materials, and ensure solutions comply with organizational standards and policies

Job Offer

* Competitive, tax-free salary
* Significant opportunity for exposure across multiple subsidiaries of the entity

* Bachelor's degree in Business Administration, Information Systems, Computer Science or related field; Master's degree is a plus
* 5+ years of experience as a Business Analyst, with at least 3 years working with ServiceNow or similar platforms
* Experience in process analysis, requirements gathering, and designing enterprise-scale solutions
* Strong understanding of ServiceNow modules (ITSM, ITOM, HRSD, CSM) and platform capabilities (workflows, forms, integrations)
* Knowledge of business process automation and optimisation in enterprise domains (IT, HR, General Services, Procurement, etc.)

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.