Shift Leader (Front Office)

Job description / Role

What is in it for you:

- An opportunity to be with world's preferred Hospitality Company .
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

- Behaves and acts in an exemplary fashion, embodying the brand mind-set.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Supervises the work of the receptionists under his/her responsibility. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution.
- Helps the Front Office Manager and his/her Assistant organise and manage the team, perform administrative tasks and coordinate with the other departments.
- Helps employees improve their skills and provides support for career development.
- Through his/her actions and presence at the reception, transmits the Front Office Manager's/ Duty Manager's Instructions and priorities.
- Keeps track of the standard of services delivered, based on guest comments and quality audits

Requirements

Your experience and skills include:

- Previous working experience at the front desk.
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities.
- Good listening and communication skills & Ability to work well under pressure.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.