Shipping Radio Operator

The Kanoo Group

Dubai, UAE

Ref: RP966-13

Job description / Role

Employment: Full Time

• Responsible for effectively and efficiently manning Communication Center as per procedures in order to provide 24/7 contact point for Kanoo Shipping and S5 stakeholders
• Attending all stakeholder’s incoming messages by providing acknowledgments and action if urgent attention is required or appropriately forwarding to the concerned persons as per procedure
• Attending all after office hours requirements from stakeholders by providing (where possible) direct attendance or immediate coordination with the concerned staff / parties when necessary
• Providing accurate information is provided on a timely manner as required by stakeholders
• Responsible for ensuring effective implementation / compliance of Management Requirements as per Kanoo Shipping Operational / Quality / HSSE Procedures and Policies
• Report complaints, procedure and safety related issues to Supervisor (Communications), carry out corrective actions as required
• Opens / updates AgencyNow call file accurately and on a timely basis as per procedure
• Carrying out continual self improvement to ensure top performance of responsibilities and achieve customer requirements
• Monitor suppliers to ensure Kanoo Shipping Operational / Quality / HSSE / Accounting requirements are strictly complied at all times
• Responsible for the strict compliance to the Cash to Master handling and security procedures
• Responsible for the strict compliance to the Emergency Response procedures in cases of emergencies
• Carry out cover functions to Port Operations Supervisors as per Tanker Procedure
• Responsible for providing accurate and timely assistance to Kanoo Shipping staff in the field / after office hours when necessary
• Properly filed documents on records as per procedure / instructions from Service Manager
• Attend the Communication Center regular meetings with Supervisor (Communication) and carry out improvement initiatives / corrective actions decided to issues encountered as agreed

Requirements

• Thorough knowledge in all kinds of shipping visa formalities and required hotel + transport arrangements + import and offshore vessel operations for all types of vessels.
• Candidates should have excellent Analysis and Planning Skills.
• Strong communication skills. Excellent in speaking and writing in English language
• Expert in Office software utilities (Outlook Excel, Word), Office Machines and Operational software / System.
• Ability to meet pressing deadlines with attention to detail.
• Superior organizational and documentation skills.

About the Company

Established in 1890, Yusuf Bin Ahmed Kanoo (YBA Kanoo) started from a humble trading and shipping enterprise founded in Bahrain by Haji Yusuf Bin Ahmed Kanoo. From Bahrain, the business spread to Saudi Arabia in the 1930s.

In 1967, Hamed Kanoo came from Saudi Arabia to the UAE to expand the family business. Having successfully established Yusuf Bin Ahmed Kanoo (YBA Kanoo)'s operations in Khafji in the Kingdom, the company asked him to replicate the same in UAE too. With only 5 people including him, Hamed Kanoo managed to put-up The Kanoo Group as a trade name in the UAE Map. At present, The Kanoo Group operates in UAE and Oman. Mishal Hamed Kanoo serves as the Chairman, with over 1,200 employees working for its divisions.

The Kanoo family remained true to their early values. This adherence to ethics and beliefs made them an essential component of the regional business life.

One of the first industries that Kanoo excelled at was shipping. No one could have predicted that it would challenge the monopoly of long established British companies and goes on to become the largest regional shipping agency in the Middle East. Kanoo Shipping is one of the founders of S5 Agency World Ltd. and was the first Arab shipping agency in the region in 1911. At present, Kanoo Shipping operates in 20 countries and in all principal ports and offshore tanker loading terminals around the Arabian Peninsula, including Iraq. It handles 11,000 port calls every year which covers all ports in the Suez to India range.

The historic rise of Kanoo Travel has proven similarly impressive. The group's interest in travel started in 1937 when the company used to provide refueling facilities for Imperial Airline sea-planes en route to India and Australia. In 1947, Kanoo Travel became the first IATA agency in the Gulf and became the very first travel company in the Middle East to receive the ISO certification in 1997.

The Group's another success story began in mid-1960s. Kanoo Machinery used to supply construction and material handling equipment in the region. At that time, the UAE was just setting up its oil and gas industry and developing its infrastructure. By providing the government and private sectors with world-class equipment and services, Kanoo Machinery helped lay down the foundations of the vital sectors of UAE's economy.

Today for over 130 years, the company is amongst the most diversified and highly regarded business houses in the Gulf region and operates extensively throughout Saudi Arabia, Bahrain, United Arab Emirates, Oman, Yemen and Qatar. It has unremittingly grown its realm of businesses into various industries in shipping, travel, machinery, logistics, property, energy (oil & gas, power, water) industrial chemicals, training, joint ventures, retail, and commercial activities.

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