Shisha Sommelier

Job description / Role

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club.

Job Description

- As a Shisha Sommelier you are responsible to provide basic support and service task to the outlet aiming for the highest possible customer satisfaction and your role will include key responsibilities assign by the leader in charge
- Understand the menu offerings and have a good understand of each shisha flavors in the menu to be able to explain if any guest asked.
- Ensure that the service to the guest is as per hotel standards in order to maximize guest satisfaction and departmental profit
- Interact positively and professionally with guest, heartists and other departments as appropriate and required.
- Welcome guests on arrival and help to seat them
- Recommend and suggest specialties of shisha flavors to guest and up sell whenever possible
- Take order from guests, put item through micros and follow through service in compliance with hotel standards, clearing and resetting tables once the guests have finished
- Collect supplies from store and ensure all side stations are correctly stocked, tidy and clean
- Report any breakage of shisha equipment to Superiors
- Attend all regular departmental briefings and contribute to an open communication within the assigned team
- Be familiar with the company's internal policies and safety procedures.
- Other tasks as assigned.

- Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow heartists as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.