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Shop Manager - Carolina Herrera

Chalhoub Group

UAE

Ref: GP285-1342

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

What we are looking for: Store Manager - Carolina Herrera, Abu Dhabi Mall

You will be responsible for managing the team, ensuring to achieve the sales targets through outstanding customer service, deliver sales reports, and manage efficiently the stock as he/she is fully accountable for the inventory process and result. In addition, he/she is accountable for the implementation of the company's policies and procedures.

What you'll do:

Sales Achievement

- Conduct sales analysis, follow up on market trends and monitor the competition's activity
- Propose ways to improve the business: in store merchandizing, opening hours, product mix…
- Produce quantitative and qualitative sales report
- Be present in the shop floor to generate sales and handling VIP customers.

Guest Experience Focus

- Identify customer potential needs and use initiatives to meet those needs
- Ensure consistency in customer service delivered and handle all complaints
- Ensure building, maintaining and using the customer data base.

Stock Management

- Enter all received goods and ensure stock control and proper record of all stock movements
- Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
- Prepare for the inventory.

General Operations

- Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
- Follow up on different issues with Mall Management such as mall promotions, permits, security

Merchandising

- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
- Implement all merchandising as per the brand's visual merchandising guidelines
- Conduct daily walkthroughs to check presentation standards.

People Management

- Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
- Manage, engage and delegate the responsibilities of the team reporting to him/her
- Conduct the appraisal and assessment of own team members
- Responsible for coaching and training own team members

Requirements

What you need to succeed in this role

We see success in the role as having a strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the evolving media and digital landscape in order to drive the brand vision regionally and globally, constantly elevating our ability to acquire new customers, retaining existing customers and continuing to drive sales in the luxury category through consumable content. More specifically, we would love to hear from you if you can say yes to the below

- You will have expertise in sales techniques and product knowledge
- Confident with surprising and delighting our guests in store.
- Solid customer focus and attention to detail.
- A passion for people and fashion
- Strong communication skills and people management
- Arabic speaker
- Minimum of 4 years relevant experience with at least 2 years in a similar role

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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