Shop Supervisor

Job description / Role

Shop Supervisor - Faces - Mall of the Emirates

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

What we are looking for : Shop Supervisor

We are currently recruiting a Shop Supervisor with 3-4 years of experience in the Luxury industry, ideally within a Beauty background.

What you'll do:

- Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner
- Support the Store Manager in the creation of all the reports (KPI, performance, sales etc)
- Motivate and drive the team through initiatives, training and 1on1 support.
- Build and maintain guest experience standards in order to build strong loyalty
- Ensure consistency in customer service delivered and handle all complaints
- Assist in the achievement of sales target allocated to the store

Requirements

What you need to succeed in this role:

We see success in the role as having a strong knowledge of the Beauty segment within a multi-brand environment., the competitive landscape of the luxury industry, and an in-depth understanding on how to acquire new customers, retaining existing customers and continuing to drive sales in the luxury/beauty category. As this is a supervisory role, you will also need to be able to focus on the team, as well as on your personal sales targets.

More specifically, we would love to hear from you if you can say yes to the below.

- 3-4 years in retail management, in-store level.
- Have high emotional intelligence and ability to understand cultural nuances.
- A good understanding of the beauty panorama in the region
- Great management experience and ability to support in leading a team
- Excellent at collaborating
- Multitasker while being focused.

What we can offer you:

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.