Shopkeeper (Store Department Manager) - IKEA

Job description / Role

Shopkeeper (Store Department Manager) - IKEA - Dubai Festival City

Job Purpose: You will be responsible for optimizing sales, profitability and development of the Home Furnishing Business (HFB) to strengthen IKEA’s position as the “Top of the Mind” home furnishing store in the local market. The responsibility includes leading showroom co workers, providing support and developing them in order to create a strong and vital daily commercial drive in the showroom while ensuring the presence of the proven IKEA retail system (Tasks of the IKEA store).

About the Job:

Operational
- Together with the Logistics department you ensure that sales forecasts of all products in your HFB are adapted to the sales pattern so that the ordering process of goods leads to a healthy stock situation
- You phase in and out range continuously during the year
- You secure that all products in your HFB are displayed according to the merchandising basics (clean, available on picking location, priced and well maintained) during all opening hours

Commercial
- Ensure that the store is in shape as new and has a strong commercial basics level in the Home furnishing business (HFB) during all opening hours
- Together with the Com & In team you secure that the IKEA store provides a commercial range presentation in the home furnishing business and that customers perceive IKEA as a competent home furnishing specialist
- To focus on Commercial awareness by using and implementing the Commercial Strategy lay out on the sales floor involving the commercial group
- Product Knowledge

Customers
- To achieve the customer satisfaction goals set by the furniture Sales Manager for your area (measured by IKEA Brand Capital and CSI)
- Ensure that Showroom area is properly staffed with trained and qualified co workers during all opening hours
- People Management and Development
- To manage the selection, training and development programs for new co-workers
- To participate in the recruitment and selection of the sales co-workers when vacancies arise
- To ensure working methods, basic action routines and range information are understood and carried out in order to achieve objectives
- Motivating the sales staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives.
- Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings
- Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the sales co-workers and monitor sickness and other absences levels.
- Provide the Showroom Sales Manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.
- Coach, communicate and co-ordinate junior members in the team in order to ensure the best possible Customer Service to the customer.

Requirements

- Customer service skills
- Excellent communication and negotiation skills ideally in multiple languages
- Familiarity with computer use
- Good presentation and excellent personal organisation
- A passion for the retail industry
- Comfort with shifts
- Comfort with physical work
- Ability to work in a team
- Pride in achieving individual targets
- Flexibility and punctuality

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.