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Job description / Role
Key purpose
To operate the air traffic simulator environment and simulate traffic scenarios and related communication between controller and aircraft to support simulator training exercises.
The job holder reports to Simulator Supervisor
• Individual contributor, plans for weeks ahead and fully proficient in applying established standards; applies subject matter knowledge.
• Decisions made in specific areas or as part of complex/ specialized projects, in which the staff has comprehensive knowledge.
• Individual contributor and acknowledged expert within Serco, involving mastery of a specialized discipline
Key accountabilities
• Operate the air traffic simulator environment and simulate traffic scenarios and related communication between controller and aircraft to support simulator training exercises.
• Simulate various emergency situations or Military and VFR traffic according to the training exercise script
• Liaise with Training Department on regular basis and support the delivery of training programmes and exercises
• Use of crisp, correct, concise and clear R/T Phraseology according to ICAO standards during simulated exercises
• Exercise initiative and independent judgment in the performance of simulated exercises roles
• Follow the technology / human interface guide between an aircraft and controller in a simulated environment
• Assist with other duties as requested
Requirements
• High school/diploma
• Good knowledge of aviation related subjects like Air Traffic Services, Meteorology, Air Navigation, Aircraft Emergencies, Radar and Navigational Aids etc. is preferable
• Knowledge of various work positions of controllers and ability to use correct ATC and Pilots R/T phraseology on various situations
• Fluency in spoken English is essential
• Attention to details and analytical skills
• Excellent communication and organisational skills
• Computer literacy with MS office packages skills
• Minimum 2 years’ experience in ATC or Flight crew environment
• Experience in ATC environment preferable
Additional / special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.