Site Merchandising Trainee - Level Shoes

Job description / Role

Inspire | Exhilarate | Delight

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse," which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

The Trainee - Site Merchandising will play a critical role in analyzing performance data, providing actionable insights, and ensuring the efficient execution of merchandising strategies. You will work closely with cross-functional teams to evaluate key metrics, improve processes, and enhance the overall online customer experience. We are seeking a highly analytical and detail-oriented individual to support the team in optimizing performance across our e-commerce platforms.

• Analyze e-commerce performance metrics, including sales trends, conversion rates, and customer behavior, to identify areas for improvement.
• Generate and maintain detailed reports on merchandising performance, providing actionable insights to the digital merchandising team.
• Conduct competitor analysis to identify trends, pricing strategies, and potential opportunities.
• Collaborate with the digital merchandising team to optimize product placement, navigation, and sorting strategies based on data insights.
• Support A/B testing initiatives and analyze results to recommend changes that improve customer engagement and conversion.
• Develop dashboards and automated reports to streamline data monitoring and reporting processes.
• Stay updated on industry trends, e-commerce platform advancements and industry best practices to ensure the online shopping experience remains competitive and engaging.
• Utilize e-commerce platforms to implement best practices in visual merchandising, ensuring optimal product placement, navigation, and customer engagement.
• Assist in creating and maintaining seasonal and monthly merchandise plans, ensuring alignment with brand strategies and business objectives.
• Conduct inventory analysis to identify replenishment opportunities, markdowns, or reallocation of stock.
• Partner with brands to review and refine collection performance based on customer preferences and emerging trends.

What you'll need to succeed

• Prior experience in online merchandising / merchandising admin.
• Experience with a fashion / beauty e-commerce business.
• Strong analytical skills.
• Commercial awareness to drive conversion rates onsite.
• Strong reporting experience and forecasting.
• Self-starter and a quick learner.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: E-commerce

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.