Smart Hands Technician

Job description / Role

We're hiring a Smart Hands Technician (L2) EUC & DC!

Excis is a global IT support leader globally driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you'll look forward to coming to work every day.

Client in 190 countries
6000 Engineers
200 Enterprise Clients

What you'll do:

• Provide onsite Smart Hands support for networking equipment following directives from L3 engineers.
• Escort OEM technicians, manage spare inventory, and handle RMA processes (shipping/receiving parts).
• Ensure real-time ticket updates and clear communication with remote teams for seamless operations.
• Maintain strict adherence to datacenter protocols and customer SLAs.
• Document processes and troubleshoot basic network issues under supervision.

Requirements

• 4 years IT support experience in fast-paced environments
• Basic networking knowledge (routers, switches, servers)
• Strong organizational and documentation skills
• Ability to follow precise technical instructions
• Fluent English (verbal and written communication required)
• Arabic proficiency (considered a strong asset)

Benefits

• Competitive salary with performance-based incentives
• Career growth opportunities in a global IT environment
• Collaborative and inclusive work culture

Join our team!

If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.

How to apply:
Submit your resume and a brief cover letter outlining your relevant experience.

Key skills: Computer Science, SQL, Active Directory, VB.NET, Information Technology, TCP/IP, OS, Information Security, Infrastructure, QA, RFP, Technical Assistance, Setup, DNS, UNIX

Employment type: Full time
Experience: 4 years
Vacancy: 1