SME Collection Officer

Job description / Role

Description

The SMEs collection officer is focused on managing the collections process specifically for small and medium-sized enterprises (SMEs) within FlapKap's portfolio. This role involves engaging with SME clients, understanding their unique challenges, and ensuring timely recovery of payments while fostering positive client relationships. The collections officer will also play a critical role in assessing risk and developing strategies tailored to SME clients, ensuring adherence to regulations in the UAE.

Responsibilities:

1. SME collection strategy:

• Develop and implement collection strategies specifically tailored for SMEs, ensuring a deep understanding of their business models and financial situations.
• Monitor and analyze SME account performance, identifying issues and following up with appropriate action plans.
• Engage directly with SME clients to negotiate payment arrangements and understand their financial circumstances.
• Implement soft collections techniques to enhance recovery rates while maintaining a positive client relationship.
• Collaborate with external collection agencies when necessary, ensuring they understand the unique needs of SME clients.

2. Regulatory compliance:

• Ensure that all collection practices adhere to UAE laws and regulations governing debt recovery.
• Maintain and update collection policies and procedures to reflect best practices and compliance requirements.

3. Customer relationship management:

• Build and maintain strong relationships with SME clients to foster trust and encourage timely payments.
• Address and resolve customer inquiries or disputes related to collections effectively and professionally.
• Work closely with other departments to ensure a seamless experience for SME clients throughout the collections process.

4. Reporting & performance tracking:

• Regularly track collection performance metrics specifically for SME accounts.
• Provide insights and reports on SME collection effectiveness to management and recommend strategies for improvement.

5. Systems & technology:

• Utilize CRM systems and collections software to maintain accurate records of SME client interactions and payment histories.
• Support the development of automated tools and reminders to optimize collections for SMEs.

Requirements

• Bachelor's degree in business, finance, or a related field.
• 3+ years of experience in collections focused on SMEs or commercial clients, preferably in fintech or banking.
• Strong understanding of the unique challenges faced by SMEs in the UAE.
• Excellent communication and negotiation skills, with the ability to maintain positive client relationships.
• Knowledge of UAE financial regulations regarding debt recovery and collections practices.

Benefits

• Competitive salaries
• Hybrid working environment
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• A culture that promotes work-life balance and wellbeing
• A culture of learning and innovation