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Soft Services & PPM FM Specialist

WFC Holding

Abu Dhabi, UAE

Ref: LP888-114

Job description / Role

Employment: Full Time

Job Purpose
The Soft Services & PPM FM Specialist is fully responsible for the operational performance, coordination and delivery of day-to-day Soft Services through contracted service providers to meet the Facility Manager responsibilities for availability and service level expectations of the Client, the Facility Manager and its customers across all sites.

Principal Accountabilities

Soft Services
• Directing, monitoring and controlling the performance of activities for all soft services and specialist suppliers
• Review Service Operations Manuals (SOMs) for accuracy of data provided by service providers with actual at site information and recommend changes.
• Work collaboratively with wider Facility Manager Team members and champion the ethos of best practice value assured.
• Manage the delivery of soft services and facility management services through contracted service providers to meet availability and service level expectations of the Client and its customers at all locations across client portfolio, including;

- Cleaning, o waste management,
- Goods delivery,
- Landscaping,
- Pest control, and
- Specialist services

• Provide expertise and support for soft services to all ADAC Airports
• Continuously strive to improve customer experience and airport rating in soft services delivery against applicable industry standards, i.e. Airport Service Quality (ASQ).
• Responsible for validation of design options related to Soft Services maintenance and suggest alternative solutions where appropriate;
• Responsible for the scoping review, budgeting and justification of services change work orders
• Coordinating the Service provider services related materials and request submittals
• Manage day to day Soft Services FM planning, and monitoring of goals and supplier contract deadlines



Education/ Qualification
• Degree Level (minimum) – Facilities Management, Property Management, Business Management

Work Experience
• More than 3 years’ experience in the aviation sector, Facility Service Supervision Experience, with increasing levels of responsibility, including relevant management roles.

• Property and Facilities Management
• Soft Service Operations Management
• Leadership
• Contract management
• Commercial / Business Management
• Asset Lifecycle Planning and Scheduling
• Performance management
• Quality Systems – ISO 9000, ISO 14000, ISO 45000, ISO 55000
• Policies and procedures
• Primary Contractor service provision.
• Change and cost/value management

• High ethical standards & integrity in professional and personal dealings
• Able & willing to listen to others and encourages dialogue
• Able to make decisions and stand by them
• Understand commercial and risk consequences
• Sensitive to corporate politics
• Effective communicator
• Able and willing to raise potentially controversial issues
• Able to operate in fast-paced 24/7/365 environment
• Flexible, responsive and willing to consider changes.
• Able to lead and motivate people
• Able to work as a team member and encourage team collaboration.
• Resilient and able to cope in demanding fast-paced environment
• Persistent and continually works to achieve success

About the Company

WFC Holding was born out of a market need for specialist shared services support functions in the UAE.

WFC Holding has rapidly expanded its service offering, capability, and client base to become an integrated business process outsourcing company.

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