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Job description / Role
Make a difference every day
The Job Opportunity
Serco has been supporting the Australian Defence Force (ADF) in the Middle East under the existing MELABS contract since 2011. Serco will provide 21 service lines, including catering, waste disposal, facilities and ground maintenance, laundry, transport management, procurement and welfare services in support of ADF bases primarily in the United Arab Emirates. Serco is looking to hire a Soft Services Supervisor for their MELABS contract.
The purpose of this position is to ensure the smooth operation of all reception and accommodation; laundry and Contact Centre Services for the MELABS contract.
Key accountabilities
- Management, leadership and supervision of staff including Reception and Accommodation Clerks, Laundry / Linen Attendants and Contact Centre Operators.
- Implementation and management of a bedding and linen replacement program.
- Implementation and management of an effective laundry system.
- Weekly recording of data, statistics and the performance levels of the contact centre
- Liaising with clients, supervisors, operatives, managers and heads of other departments to gather information, resolve issues and ensure all client issues are tracked on CAFM.
- Issue weekly report on outstanding Work Orders to CM & HODs
- Send month end performance report to Contract Manager (CM) & Heads of Departments (HODs) using CAFM Data
- Develop an In-depth knowledge in CAFM System used in MELABS to enable CAFM administrator rights¦ update and review of formats and data capture
- Review of all monthly reporting data and formatting
- Conduct monthly one on one feedback sessions and provide documented action plan to improve performance of the staff;
- Conduct Weekly Teem Meetings
- Conduct Monthly Toolbox Talk
Requirements
What we are looking for in our candidates
- A minimum of 2 years' experience of managing hotels or accommodation blocks, including direct supervision of staff.
- Experience in managing various teams within different disciplines, which includes rostering, performance reviews, leave, absence, overtime, inductions etc
- Mature, detail minded, flexible, pro-active, self-motivated and responsible approach to work with strong initiative and problem-solving capability.
- Experience managing sub-contractors.
Specific requirements
- Proficient in MS Office Packages, Knowledge of CAFM and RMS and advantage
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
Take pride in what you do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.