Software Engineer

Job description / Role

Requirements:

* 5-10 years of Experience with Avaya
* He should possess T3 Level of troubleshooting provides an comprehensive level of log analysis
* Well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
* Should have In-depth technical Knowledge of server and VM architecture
* Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
* Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket
* Working knowledge of Complex call Routing architectures
* Certifications will be Value Added

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.