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Job description / Role
Description
Job summary
About Amazon Payment Services APS:
We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally. APS is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan and Qatar.
Primary Responsibilities:
Do you want to develop the next generation Payments products for MEA's fastest growing e-commerce company? Do you enjoy working in an entrepreneurial environment, solving complex technical problems and delivering innovative solutions? If so, join us on Amazon MEA Payments Tech team. We are a group of talented technical professionals that are empowered and driven to build innovative, world-class experiences for millions of Amazon customers. The Amazon MEA Payments Tech team is responsible to build great payments products and experiences using various technologies to solve complex problems related to distributed systems, scalable architecture, machine learning, and algorithms.
Your broad responsibilities will include: Owning the technical engagement and ultimate success around specific implementation projects, working cross-organizationally to facilitate widespread use and adoption of the payments platform.
The ideal candidate will possess customer facing skills, drive discussions with senior personnel regarding trade-offs, best practices, and risk mitigation, have a demonstrated ability to think strategically about business.
Solutions Architect engage with APS merchant and solution provider technical teams to integrate the APS payments product line into their website and back office systems. You should be an effective communicator and quick to learn new tools and systems. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment.
Responsibilities:
· Act as product consultant/expert by learning how our products work, both from a technical implementation standpoint as well as a business process standpoint, and then leveraging that knowledge to help merchants and solution providers complete their integrations in a timely and quality manner.
· Serve as a key technical member of the Business Development team in helping to ensure customer success in building applications and services on the payments platform.
· Engage with managed merchants and solution providers via phone, email and web to support integrations
· Review integrations to ensure completeness and quality standards are maintained
· Ensure on-time launches by managing integration efforts according to a standard or customized project plan.
· Write, edit and/or review customer-facing aids (guides, templates, webinars) in integration efforts.
· Identify areas of potential customer dissatisfaction with policy/process on Amazon Payments integration materials and work with relevant team(s) to improve the merchant experience.
Requirements
Basic Qualifications
· 5+ years of experience managing complex technology projects
· Experience with agile development methodologies (i.e. Scrum, XP, etc)
· Experience with project delivery for large, cross-functional projects
· Experience with object oriented development and design (preferably in both client and server development solutions)
· Experience and proficiency with web technologies and tools
· Strong analytical and problem solving skills.
· A passion for data-driven decision-making.
Preferred Qualifications
· Strong customer focus and ability to demonstrate pragmatic decision-making
· Exceptional verbal and written communication skills
· Experience in non-technical aspects including idea generation, business analysis, and process optimization.
· Arabic language skills (preferred)
· Excellent planning, organizational, communication and time management skills.
· Ability to juggle many tasks and projects simultaneously in a fast-moving environment, and must be a self-starter who is excited about technology.
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.