Solutions & Innovation Manager

Etihad Airways

Abu Dhabi, UAE

Ref: KP902-237

Job description / Role

Employment: Full Time


Let your career take off with the world's leading airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.

In this role, you will be the Product Owner responsible for evolving and administrating the Revenue Management (RM) & Offer optimization ecosystem. You will design and implement processes, systems, and analytical models in areas of pricing, ancillaries, demand forecasting, inventory optimization and revenue integrity to drive incremental revenues and improve business team efficiency. Generate buy-in from the Revenue Management Head of the Departments and business users and manage the transition to the new processes and systems. Research, assess and recommend cutting edge technologies/models applied in the RM space and lead proof of concepts implementation.


- Lead transformation initiatives that deliver revenue uplift for Etihad, for all phases of the projects - ideation, building the models, converting models into solutions, conducting successful implementation and change management of the solution.
- Lead, mentor, coach, and empower teams to manage RM solutions stability and quality with the calibration of models, periodic system parameters review, and systems health diagnostics. Balance the existing systems management and maintain a long-term view work towards building future business capabilities.
- Ensure effective engagement between Solutions & Innovation team, market management, DTI, and relevant stakeholders to define the priorities of product road map and deliver product roadmap as per the plan to deliver revenue benefits.
- Drive research and development of innovative solutions by active participation in industry forums and influence the product road maps of solution providers to match the strategic direction of Revenue Management. Collaborate with solution providers in customer engagement programs on subjects like willingness to pay, continuous pricing, and new evolving areas of research.
- Drive best practices of project management to mitigate project risks and deliver the key initiatives as per the plan for the realization of business case benefits.
- Devise and manage effective KPI metrics to monitor revenue benefits and systems' usage and take necessary steps to improve systems value and usability.


Education & Experience

- Bachelor's degree Computer Science, Engineering, Statistics, Operations Research or Economics.
- Desirable Master's degree in Computer Science, Engineering, Statistics, Operations Research or Economics.
- 3 to 7 years of relevant experience in designing, implementing, and maintaining Operations Research and/or Data Science models used in commercial/operational processes. Experience within the aviation industry in the areas of Revenue Management, Business Analytics would be preferred.
- Experience in digital or analytics related roles in the airline industry.
- Professional with deep analytical skills with innovative and entrepreneurial mindset.
- Experience in the usage of data science programming languages (R, Python) and cloud-based data warehouse (Azure synapse analytics, Google Big query, Snowflake).
- Desirable: experience in Dev-Ops and ML-Ops methodologies and tools.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month