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Job description / Role
Summary
The Spa Admin Team Leader is accountable for ensuring Spa staff is capable and proficient in all their respective duties and day-to-day operational activities to meet with the Park Hyatt Brand Standards.
GENERAL RESPONSIBILITIES
- Ensures the smooth daily operation of the Spa.
- Standby at reception to service guests and appoints standby replacement when necessary.
- Conduct monthly inventory of retail and operational products;
- Ensures all spa operations are in full compliance with local health and safety codes;
- Adheres to apply, observe and enact workplace safety standards;
- Schedules treatments and staff as per operational and guest's needs.
- Up sells treatments.
- Responsible for setting up the display and up-selling of retail products
- Ensures that all treatments are taking place as scheduled.
- Works in close co-operation with the Spa Therapists and Attendants to ensure that all areas including reception, treatment rooms, and storage are kept organized, clean and tidy.
- Make suggestions for improvements in all areas.
- Ensures that all service standards are strictly met.
- Assists with orientation, training, performance evaluation, and discipline of staff.
- Handles all guest complaints personally and if necessary consult the Spa Manager.
- Other operational and managerial duties as assigned by the Spa Manager and management.
Requirements
REQUIRED QUALIFICATIONS
- University degree or experience in lieu
- At least 3 years work experience as Spa Supervisor, preferably with international operational responsibility
- Leisure Hotel background is a must
- Computer Skills in word, excel, PowerPoint, and spa software
- Excellent command of English communication
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.