Spa Attendant

Job description / Role

Spa Attendant

The Spa Attendant is responsible for assisting the Spa Management in maintaining the highest standards of professionalism in all aspects of operations. To maintain the five star level of cleanliness, excellent client care . He/ She is responsible for revenue generation through retail, up selling and cross sales to other business centers in the spa.

Emerald Palace Kempinski Dubai

An impressive 100,000 square meters, the Emerald Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36 are exquisitely spacious suites. Surrounded by pristinely landscaped tropical gardens are eight highly appointed royal villas with stunning views of the Palm Lagoon. The hotel's wide variety of international restaurants, boutique mall and cinema provide ample dining and entertainment attractions. With its opening in 2018, the hotel's classical design will complement the Kempinski Residences and Hotel Apartments Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot.

Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

- Opening and closing procedures for the spa area.
- Cost control of facility income and expenses.
- Cleaning of Spa and Fitness equipment.
- Reporting maintenance issues to the engineering department.
- Assisting guests in the Health Club with knowledge of the equipment.
- Controlling usage of indoor wet Spa Facilities ,fitness ,indoor pool area, locker and relaxing area.
- Maintaining a clean and organized pool area environment.
- Preparing basic snacks and drinks.
- Assisting the guest with food orders and serving guests.
- Assisting on beverage service.
- Assisting the cleaning of bar and service area.
- Assisting on basic scheduling to receptionist with appointments for treatments.
- Reporting of technical difficulties to the maintenance department.
- Ordering of food and beverage items from the storage area, communication with receptionist
- Controlling inventory of towels, bathrobes and kitchen towels.
- Ordering pool supply.
- Be responsible for equipment, products, cleanliness and hygiene of the treatment areas.
- Ensure aftercare recommendations are made at the end of every treatment, linking with g courses as deemed necessary by the Head Therapist.
- Supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the Spa.
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Management.
- Ensure that all operational procedures are carried out in the prescribed manner.
- Be adaptable and accountable for all actions.
- Cover reception as and when required.
- Report any equipment failures/problems to the Maintenance Department.
- Pass any maintenance requests to the Maintenance Department.
- Undertake any other job assignment by the Spa Management.
- Assist in other areas of the hotel as and when required, carry out any other reasonable duties and responsibilities as assigned.
- Comply with the guidelines and policies established in the Colleague Handbook, Business Code of Conduct and Ethics policy, hotel's regulations on fire, hygiene, health and safety.
- Maintain a high standard of personal appearance and hygiene as per the hotel's grooming standards at all times.
- Maintain a good rapport and working relationship with colleagues in the department and all other departments.
- Attend and contribute to meetings, department and hotel trainings and other scheduled activities.
- Carry out your role in a safe and environmentally friendly way, protecting the health and safety of both colleagues and guests, as well as contributing to protecting the environment.
- Comply with the hotel's Environmental and Occupational Health and Safety procedures at all times.
- Project at all times a positive attitude.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

Desired Skills & Qualifications:

- Equivalent of High School diploma.
- Sales and/or customer service training an advantage.
- First Aid and CPR Certificate an advantage
- Minimum of 3 years experience in an international environment

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.