Spa Attendant

Job description / Role

Administration

- Attend all staff meetings
- Maintain a daily activity log
- Pre-assign lockers for all incoming guests
- If requested assist with check-in arriving guests
- Confirm with guest all scheduled appointments and treatments at check-in
- Maintain guest history files on all existing guests
- Confirm amenity deliveries and room service orders prior to guest arrival
- Attend all safety meeting
- Work as part of the team to achieve department sales budgets and forecasts
- Achieve retail targets as a percentage of revenues
- Attend product or education classes related to position
- Attend all staff training in accordance with the Annual Training Plan
- Provide staff mentoring when required

Guest Service Responsibilities

- Greet all arriving and departing guests by name
- Communicate guest preferences to relevant departments and co-workers
- Receive and respond to all guest concerns, comments or complaints with discretion and urgency
- Introduce guests to the receptionist/therapist, if an advisor is not available, advise all incoming guests of spa procedures, special instructions, additional available treatments and services
- Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquiries
- Ensure that all the standards of guest service are as set in the spa training manual and conducted as per the standard operating procedures

Requirements

Communicative

- Answer the telephone in a prompt and friendly manner
- Effectively communicate with all co-workers, spa guests, hotel guests and management to their understanding

Operations

- Stock linen items in showers, wet areas, vanities and storerooms
- Collect all soiled linen from baskets and floors
- Deliver linen to laundry keeping a count of linen dropped and collected
- Maintain cleanliness of basins, lockers, showers and wet areas
- Ensure locker room lighting and music levels are correctly set and maintained
- Provide guests with a tour of changing room and facilities
- Offer fresh towels to changing room guests
- Maintain and replenish complimentary snacks and beverages
- Accommodate guest preferences and/or locker changes
- Prepare lockers with amenities and supplies for arriving guests
- Ensure guest safety in wet areas by removing standing water and reporting anything unsafe or hazardous
- Maintain locker room, prep and treatment room cleanliness at all times, practice a 'clean as you go' approach to the work areas
- Monitor and maintain Hammam room temperatures and cleanliness, report all maintenance issues to engineering
- Escort all guests to changing rooms, therapist/receptionist, retail/tea area or to next appointment
- Receive and store all professional and retail products

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.