Spa Manager

Job description / Role

Key Responsibilities:

• Operational Management: Oversee all aspects of the spa’s daily operations, including scheduling therapists, managing bookings (online and in-store), and addressing client inquiries.
• Brand Representation: Act as the face of the spa, ensuring a warm, welcoming, and professional environment for clients.
• Team Leadership: Lead, motivate, and manage the team of therapists to deliver outstanding services while maintaining adherence to spa protocols and standards.
• Customer Service: Handle client feedback, resolve concerns, and ensure every customer enjoys an exceptional experience.
• Sales & Promotions: Collaborate with management to plan and execute promotional activities to achieve revenue and customer engagement targets.
• Inventory Management: Monitor and manage product inventory to maintain adequate stock levels.
• Health & Safety: Ensure compliance with hygiene and safety regulations, maintaining cleanliness across all spa areas.

• Experience: Minimum 1 year in the spa, salon, or wellness industry, with a preference for candidates with beauty and aesthetics experience.
• Leadership Skills: Proven ability to lead, manage, and motivate a team.
• Technical Skills: Proficiency in managing online and in-store booking systems.
• Interpersonal Skills: Excellent communication and a professional, client-focused demeanor.
• Multitasking: Strong organizational skills with the ability to handle multiple responsibilities effectively.
• Passion: Genuine interest and passion for the beauty and wellness industry.

Salary:
AED 15,000 per month inclusive of fixed allowances.

About the Company

Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.

Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.