Spa Receptionist

Job description / Role

Key tasks
- Carry out reception duties in the Spa and occasionally in Leisure department.
- Taking spa bookings, up selling and up grading where possible, ensure you are polite, clear and professional at all times.
- Achieve product and treatment sales from targets set by the Spa Manager
- Responsible for the meet and greet of clients, providing 5 star customer service and exceeding the clients expectations.
- Responsible for stock control inputting and end of month stock counts.
- Keeping spa database up to date and informing spa clients of new information and up coming events.
- Inputting spa clients' information onto Premier Day Spa and maintaining client's records are up to date.
- Serving drinks/food to spa guests and to ensure all spa guests are happy and thoroughly satisfied at all times.
- Escort clients to changing rooms, chill out room and explain in depth how to fill out their client record card and offer a beverage before the treatment commences.
- Ensuring the highest standards of cleanliness and tidiness are maintained through out the spa.
- Attend meetings, training sessions and promotional events, which may require working outside normal hours.
-To bring any ideas forward to ensure the spa is always at its highest standard and increase spa revenue.

Requirements

Skills
- Level of Education Secondary professional education Areas of study Health / Social Professional experiences 1 to 2 years Languages essential English

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.