Spa Receptionist

Job description / Role

Company Description

Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group's diversified portfolio of hotels, resorts, spas, galleries, golf, and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa, and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognized for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, an award-winning Banyan Tree Spa, a fitness center, and 7 dining options.

Job Description

Summary:

The Spa Receptionist at Banyan Tree Dubai is the first point of contact for all guests, offering a warm welcome and ensuring a seamless, luxurious experience from start to finish. This role involves handling guest appointments, providing information about the spa's exclusive services, and delivering exceptional customer service in a tranquil and upscale setting. The Spa Receptionist will play a key role in maintaining the high standards of Banyan Tree's renowned hospitality.

Responsibilities:

Guest Reception:

• Greet and welcome guests with warmth and professionalism upon arrival at the spa.
• Ensure guests are informed about the spa's services, offerings, and promotions in a friendly and knowledgeable manner.
• Confirm, check-in, and check-out appointments, ensuring accuracy in guest details and booking information.

Appointment Scheduling:

• Efficiently manage reservations, cancellations, and adjustments to bookings, ensuring smooth service flow.
• Answer phone calls, emails, and in-person inquiries, providing expert advice on services, treatments, and availability.
• Coordinate with therapists and spa team members to ensure that services are delivered promptly and to the highest standard.

Customer Service Excellence:

• Provide a personalized experience by addressing guest preferences and special requests.
• Handle any guest concerns or issues, ensuring swift resolution while maintaining the brand's high service standards.
• Promote spa services, products, and exclusive packages to enhance guest experience and maximize revenue.

Administrative Support:

• Process payments (cash, credit/debit card transactions) and issue receipts accurately.
• Maintain organized records of guest visits, treatment preferences, and feedback.
• Assist with inventory management, ensuring the spa's products and equipment are well-stocked and presentable.
• Ensure the front desk area is neat, organized, and in line with Banyan Tree's aesthetic standards.

Spa Environment Maintenance:

• Help create a tranquil, calming atmosphere for all guests by ensuring the spa area is clean, tidy, and well-maintained at all times.
• Monitor guest flow to minimize waiting times and ensure a seamless experience for all visitors.
• Follow all safety and hygiene protocols to maintain a safe and welcoming environment.

Collaboration & Teamwork:

• Work closely with other spa team members and the management team to ensure the smooth operation of daily tasks and guest satisfaction.
• Assist in training new staff and support colleagues as needed to ensure consistency in service delivery.

Qualifications

Experience/Certificates/Education:

• 2 years minimum experience in a similar capacity within an ultra-luxury hospitality/spa environment.
• Must possess outstanding guest service skills, professional presentation, and sophisticated communication skills.
• Proficient in English language (verbal & written), Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite is recommended.
• Must have the ability to handle cash effectively and accurately.

Additional Information

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in the luxury hospitality space.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.