Spa Receptionist

Job description / Role

Company description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnificent touches of French elegance interlaced throughout the hotel, we invite you to live the French way and indulge in excellence.

Job description

• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
• Greet members and guests in a friendly and efficient manner.
• Escort guests as required.
• Be knowledgeable about all aspects of treatments and the facility.
• Have knowledge in spa therapy.
• Provide information and literature about the facility in person and via telephone.
• Control entry into all areas of the facility by restricting all unauthorized individuals.
• Collect money or other suitable payment from clients for all services rendered.
• Treatment bookings and scheduling.
• Give tours of the spa, as required.
• Ensure smooth operation of reception.
• Respond to inquiries by phone and in person, providing complete details of all spa aspects.
• Handle special assignments.
• Coordinate sales packets when needed.
• Maintain office files and records.
• Assist in the administration and implementation of staff training in reception operations, i.e., business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).
• Assist in the operation of all spa departments.

Qualifications

• Minimum 2 years of experience in luxury hotel or spa front of house position.
• Computer literate, preferably with knowledge of spa reservation systems.
• Passion for guest care.
• Personal interest in spa treatments and holistic lifestyle.
• Telephone skills, ideally in conjunction with handling reservations.
• Able to work within a team with rotating shifts.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.