Spa Supervisor

Job description / Role

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

The Position

The Spa Supervisor is responsible for the establishment and execution of clear short term and long term goals as set by the Spa Director. The Spa Supervisor is responsible for the daily leadership of the spa operations ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positioning of Raffles Spas, will be capitalized upon.

Job Responsibilities

- Direct operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently.
- Ensure the establishment and execution of all departmental goals.
- Daily room checks
- Uniform checks
- Treatment quality review
- Manage, train, and motivate all personnel reporting to this position.
- Serve as a link between the hotel and the spa industry.
- Promote and sell customized spa programs to conference groups as required.
- Tour prospective spa Guests.
- Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
- Promote all hotel and spa packages and promotions.
- Assist in the implementation of 12-month marketing plan.
- Identify new business and marketing opportunities.
- Assist in the implementation of 12-month public relations program, i.e. calendar of events, media, etc.
- Work efficiently with hotel public relations in all aspects of spa/hotel promotion as required.
- Work with advertising and promotion as required.
- Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.
- Administration and implementation of staff training in all aspects of the spa's operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.).
- Assist in the supervision, operation and coverage of all spa departments:
- Salon
- Front desk/reception
- Boutique
- Ensure effective communication amongst all departments within the hotel.

Administrative Duties

- Establishment of professional business relationship with all vendors and development of all products inventories.
- Ensure adherence of standard operating procedures for each department.
- Submit monthly spa benchmarking information to Spa Director.
- Ensure adherence of departmental and facility policies.
- Establishment of ongoing administrative controls.
- Assist in the recruitment, development and training of all department heads and support staff.
- Adhere to Standard Operating Procedures Manual.
- Ensure that weekly/monthly departmental communication meetings are effective.
- Available for Colleague and manager inquiries.
- Communications: Respond / review voice-mail and e-mail messages.
- Facility walk-through to have visual presence within department for all spa staff.

Health And Safety

- Follow, and ensure that Colleagues follow all safety procedures and practices, lead by example.
- Ensure all departments adhere to all safety practices of the spa.
- Assist in the development of and adherence to all departmental emergency procedures.
- Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.

Financial Responsibilities

- Responsibilities include assistance in the development of annual budgets within the facility.
- Assist with pay roll
- Review daily productivity.
- Monitor scheduling of all services and special programming.
- Review purchase requisitions and forward to Spa Director for approval.
- Generate monthly facility productivity report.
- Measurement of the spa actual performance to budget.
- Review expenditures to ensure they are in keeping within the operating budgets.
- Review/approve all invoices before payment.
- Control the cost of goods purchased, services supplied and labor necessary to the sales and production of our products and service.

Requirements

Colleague Relations

- Ensure spa departments maintain a positive relationship internally and with all departments in the hotel.
- Performance management discussions as required.
- Coordinate departmental meetings, i.e. Body Techs, Aesthetics etc.
- Responsible for the efficient training of all Colleagues in all aspects of job tasks.
- Responsible for all spa department's emergency training.
- Ensure Colleagues adhere to all spa standards as stated in the employee handbook.
- Conduct performance appraisals in a timely manner.

Guest Service

- Ensure the facility is in peak condition at all times (operations and cleanliness).
- Ensure Guest/member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

Education & Experience

- Bachelor's Degree (in Business Administration) an asset.
- Minimum of 2 years experience in management or supervisory position in a spa or related field an asset.
- Experience in the hospitality industry an asset.
- Human resources experience an asset.
- Desire to provide phenomenal Guest experiences.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.