Spa Therapist

Job description / Role

Spa Therapist

Scope of Position:

Fostering the health and wellbeing of our guests, The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Willow Stream Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.

Summary of Responsibilities:

Reporting to the Spa & Recreation Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Welcome guests to the Spa and ensure they have a safe and enjoyable experience
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Possess knowledge about all aspect of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
- Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
- Performs all massage, body treatments, and aesthetic services as certified or trained to do so
- Ensures individualized guest service through acknowledging and responding to needs and expectations
- Reviews guest's medical history/ waiver and all information, prior to performing each treatment
- Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order
- Maintains proper supplies of professional products, towels, and other supplies in treatment rooms
- Possess thorough knowledge about all aspect of spa's operations including telephone usage, guest relations, retail sales, and spa services and facilities
- Assists members and guests with the use of sauna, steam, whirlpool, etc
- Handles guest complaints and solves problems to the degree possible
- Works with related hotel departments to ensure efficiency in meeting guest needs
- Contributes to the team environment by assisting spa colleagues in all areas
- Participates in the orientation and training of all colleagues assigned to Willow Stream Spa
- Follows Occupational Health and Safety regulations
- Assist in promoting the facility and organize special events as required
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned

Requirements

Qualifications:

- Highly responsible & reliable
- Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in English language (verbal and written) with a second or third language as an asset
- Must be able to handle a multitude of tasks in an intense, ever changing environment
- Must be flexible in terms of working hours, and able to work with little or no supervision
- Must possess international qualifications for massage, face, and body therapy
- Minimum of two-year experience in spa industry or hospitality an asset

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.