Special Projects Senior Manager

Job description / Role

Our Client is looking for Senior Project Manager

As a Senior Manager you will be part of Customer Experience team. You will be responsible for the end-to-end creation of SOPs and ensuring they are delivered on the ground as envisaged.

You will be the one who will manage the customer service processes and compliance to maximize performance across the teams to give an amazing experience to our customers.

You aim to provide excellent customer service and to promote this idea throughout the organization.

Responsibilities:

• Create and sign-off the SOPs for all Customer Experience processes
• Work with cross functional team to understand the new products and create SOPs
• Ensure that the implementation on ground is as per need on the customer service processes of the organization
• direction of the business where customer experience is a key priority.
• Deliver best-in-class Customer experience projects that enable the leadership CX vision
• Create and manage the project charters of the topics in progress and ensure milestones are achieved
• Mentor & Coach the teams to deliver a high standard of customer experience
• Monitor the overall performance of SOP compliance
• Handle compliance audits and remediation's
• Review and create reports and analyse the customer experience provided
• Share best practices and learning with others to discuss possible improvements to customer experience

Salary:
AED 120,000 to 135,000 per month inclusive of fixed allowances.
Additional benefits: Business trips + Career development training

Requirements

Skills:

• Bachelors degree or relevant experience.
• Knowledge of Customer Experience & Operations with a background in execution, audits with excellent communication skills.
• Demonstrated ability to problem-solve and deep-dive into complex challenges, leveraging data as a critical parameter for decision-making
• Deep passion and belief in the potential that can be unlocked through Customer Experience
• Must have strong leadership and networking skills
• Ability to work on multiple projects simultaneously and meet deadlines on schedule.
• Excellent mentoring, coaching and people management skills

We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).

About the Company

OUR VISION

At study abroad, we have a strong commitment to education and career development. Our aim has always been to help international students study in a country of their choice. We are passionate about bringing international grade education to the doorsteps of our students from all over the globe.

We aspire to become the world’s leading global education advisory by connecting our students to our huge network of opportunities across the globe.

OUR MISSION

Transparency and Integrity are the two most important building blocks we believe in for the admissions process at Study Abroad. We are committed to the highest ethical standards. Study Abroad programs are designed to handhold students and help them in exploring best-fit university options, applying to multiple universities through a single application form system. Our organisation and our counselors pledge ethical and clarity in mind attitude in our interactions with our students and their families.