Specialist Engineer Middleware Systems - Level 2

Etisalat - UAE

Dubai, UAE

Ref: HP440-229

Job description / Role

Employment: Full Time

Principal Functions:
Overall authority in design of the Cloud Platform to support competitiveness, capacity and continuous service improvement through the adoption.

Duties & Responsibilities:
- Maintain existing IT Systems and infrastructures: Upgrades, monitoring, patching, dealing with vendor’s technical support.
- Participate on the onboarding tasks as part of a project to deploy customers within a Cloud Environment writing LLDs for specific areas of expertise.
- Extensive expertise on diagnosing and troubleshooting incidents on the technology required and on multitenant environments
- Collaborating with L1 to resolve incidents and write proper incidents reports (Reason for Outage & Root Cause Analysis).
- Introducing and integrating new technologies into existing data center environments.
- Installing and configuring new hardware and software on dev and production environments with multiple customers
- Applying operating system updates, patches and configuration changes within Management and Tenants environments
- Performing routine audits of systems and software, reporting and documenting customer implementations.
- Be familiar with scripting mechanisms (Power-Shell, PowerCli or others languages) or with Automation tools to improve efficiency.
- Answering technical queries and collaborating on capacity management processes
- System performance tuning. Appling best practice of the vendors.
- Strong prioritization skills are necessary.
- Ability to resolve technical and system problems and communicate those findings to the appropriate parties.
- Ability to utilize high level problem solving techniques.
- Work with all IT teams across the business to deliver IT services (Network, Security, Storage, Backup, Infrastructure).
- Migrations experiences in between existing platforms and migrating customers into new platforms
- Part of 8x5 operating team for routing tasks which will be needed for 24x7 possible incidents resolutions
- Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
- Occasional travel required to remote offices and to receive training

Requirements

Preferably an Engineering or technical degree with additional education in IT Architecture for complex environments, cloud deployments or virtualized platforms.

Expertise and credited certifications in OS technologies:
- Sharepoint, Exchange, CRM Dynamics
- Tomcat, JBOSS, Apache
- IIS, PHP
- Weblogic
- Opensource common applications (Wordpress, AlFresco, …)
- Cloud relevant certifications.

Years & Field of Experience required:
- More than 4 years of experience in operating Architecture complex clouds and virtualized environments preferably in Service Provider of Cloud services and IT Outsourcing solutions, or in big corporate IT departments serving internal customers.

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.

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Engineer salaries in UAE

Average monthly compensation
AED 7,000

Breakdown available for industries, cities and years of experience