Job closed
Ref: LP452-621
Job description / Role
JOB PURPOSE:
• To establish successful merchant partnerships, source exclusive/special offers from merchants and promote to ADCB customers in order to enable optimization of costs.
• Establish new merchant partnerships and manage existing merchant partners to source special (and exclusive to ADCB) offers in accordance with standards of the bank and as agreed with product and segment teams in order to obtain the most competitive deal and optimise costs for ADCB
• Renew and periodically review/analyse existing merchant partnerships, offers sourced and conversions done in order to ensure offers are consistently competitive
• Monitor current merchant partnerships in order to report the outcome/update the product teams.
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Requirements
• At least 2 years of experience in merchant partnerships/loyalty programmes
• Knowledge of chip based loyalty programmes and technology
• Planning, analytical and time management skills
• Negotiation skills
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.