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Specialist/Sales Consumer Program Delivery

Etisalat - UAE

Dubai, UAE

Ref: HP440-434

Job description / Role

Employment: Full Time

Brief Description:

Principal Functions (Major Areas of Responsibility):
• Responsible for managing the delivery of technical, IT related projects on behalf of Sales business owners.
• Supports business owners to ensure business requirements are captured in an accurate and comprehensible manner.
• Acts as the key interface between Sales and CIT for assigned projects.
• Manages projects within the frameworks implemented by the management team taking accountability for resolving risks and issues at his/her level where possible.
• Flags high impact risks and issues to the Team Lead/Supervisor and represents the project in cross-functional forums to ensure appropriate solutions are found.
• Provide regular status updates on assigned projects to the Team Lead/Supervisor.
• Represents Etisalat in external and cross-functional projects where required.

Duties & Responsibilities:
• Plans, coordinates and manages the technical aspects of technical development process for assigned projects.
• Formulates Business Requirements Documentation (BRD) from scratch for all assigned projects, including the full E2E Gap analysis to insure short and long term design, taking inputs from all key stakeholders (PO, FIN,RAFM,ENG, CIT, CC & Mktg),with proper updates and version control.
• Translates business requirements into technical requirements and coordinate with Technical Assessment and Solution Architecture teams for end-to-end technical design& functionality.
• Attends Hot House meetings to represent the business owner.
• Reviews User Acceptance Plans (including the actual test cases) to be used by UAT teams for testing phases.
• Evaluates technical feasibility with respect to business requirements, cost efficiency, corporate standards, procedures and guidelines.
• Develops the technical implementation plan until the project launch, identifies and classifies potential barriers to the implementation and defines alternative solutions or changes if necessary.
• Coordinates technical realization with IT and Engineering section to realize high-quality technical solutions and products within timeframe and budget through all milestones of the product development process.
• Facilitates the implementation of development projects in order to ensure timely completion and compliance to quality standards
• Resolves issues or escalates if required and highlights implications to the project deliverables/outcome.
• Support and coordinate with the User Acceptance Testing (UAT) execution as per the UAT design, timelines, with proper quality.
• Provides present regular and ad-hoc presentations/ submissions /Reports on the performance parameters, development proposals and progress of projects.


Job Requirements:
• Education: Bachelor’s Degree in Marketing/Business/Engineering
• 4+ years’ experience in Consumer Sales, Project Management & IT or Engineering

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.

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PRO salaries in UAE

Average monthly compensation
AED 12,500

Breakdown available for industries, cities and years of experience