Specialist Transformation CRM & Billing

Job description / Role

We believe that your unique experiences, skills and passions will further shape into a challenging and rewarding career at Etisalat. In your association with Etisalat, you will gain best in class experience in telecommunications business and you will become part of a winning team dedicated to help you develop, learn and grow.

At Etisalat, as a business, and as a winning team, we're amazingly diverse. But we have all got a few things in common:

• We're ambitious
• We're open minded.
• We're dynamic.
• We respect our customer's needs.
• We enjoy working together.
• We embrace new technologies.
• And we're excited about the future.

At Etisalat, you are encouraged to be creative, think way outside the box, and work with some of the industry's most innovative minds on high impact assignments.

This will build a healthy culture of employee engagement and ultimately lead to engaged customers.

We welcome you to Etisalat. As we together engage to make your career fulfilling in Etisalat, we also look forward to your ideas to drive Etisalat to future success.

We currently have an opportunity for an experienced professional with our Information Technology Department, based out of Dubai; the role of Specialist/ Transformation & CRM Billing would be working to develop test plans across project phases including system integration testing and user acceptance testing; publish periodic management reports, manage risks and develop mitigation plans at the project and program level; develop plans to ensure quality and run necessary quality control measures on projects and milestones.

A typical day on the job would include:

• Develop and maintain BSS & OSS programs test plans reflecting major milestones and dependencies as per the transformation roadmap within CRM , Billing, Fulfillment , Service Assurance & Customer Analytics.
• Work closely with Working Group/Committee and major stakeholders for day to day test management activities.
• Compile & publish all period operational & management reporting at testing level.
• Receive, review, challenge, sanitize test reporting.
• Maintain strong follow up on escalations, issues, and risks.
• Maintain strong liaison with and support CIT Development as well as end user community during testing and rollout phases.
• Work with end users to define detailed functional and technical testing for each technology domain.
• Perform regular quality review over Systems Integrators (SI) deliverables.

Requirements

Formal Education

• Ideally you would be a graduate with Bachelor Degree in Computer Science or Computer Engineering or equivalent.

Years & Field of Experience required

• Academics would be completed with 8-10 years in leading testing within Telecom with focus on IT applications, out of which 5 years in testing BSS/OSS Projects including any of CRM, Revenue Management, Fulfillment Sales and Analytics domains.
• Strong knowledge of System Integration, preferably in Telecoms environment.

Shortlisted candidates would be contacted within 3 working days from application please.

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.