Job description / Role
Our client is establishing a groundbreaking business model within the Retail space. Developing their own technology and new customer propositions, this is an amazing opportunity to join a team of friendly, talented, driven analysts that are looking to challenge the status-quo in eCommerce and retail.
• Must have experience in generating reviews & ratings from customers by engaging them on consistent basis in different creative ways.
• Collect the full spectrum of customer experience feedback at scale to uncover insights, improve loyalty, and drive in-store traffic and results.
• Collect customers’ reviews & star ratings via email, SMS, checkout pop-ups, and via touch-screen directly at the point of sale.
• Create a friendly and brand-customized feedback forms to receive more and better authentic reviews.
• Understanding of the authenticity and compliance of the reviews collected.
Human feedback moderation included.
• Should be familiar with the mechanism to handle negative reviews:
• Must be able to answer unhappy clients in a compliant way and have a chance to help them receive what they expect from your business.
• Should be familiar with how to receive the constant flow of user-generated content that will help to rank website higher on search results pages.
• Get valuable insights from the feedback collected.
• Must be familiar with all major online marketing places.
• 3 to 5 years of experience in the eCommerce industry.
• In-depth understanding of ratings & reviews generation for online market places.
• Excellent communication & presentation skills.
• Candidates willing to relocate from abroad are welcome to apply. (Remote onboarding initially)
• Excellent Package + Benefits.
About the Company
Right Calibre Executive Search is your partner in recruitment. We firmly believe that Human Resources is the most important and everlasting asset for any organization. We are a young, vibrant and fast growing company with a Head Quarter in UAE. With the number of years in recruitment we have developed a strong network of top professionals. We provide comprehensive search services for clients and candidates on a regional /local and International level for leading organizations across all industries. At Right Calibre Executive Search, we build partnerships with Clients and Candidates based on Trust, Passion, Innovation and Excellence. Our success is our people and our mission is delivering excellence to individuals, businesses and companies.
Right Calibre is an agency that understands that great employees are the key to business success. We pride ourselves on sourcing high calibre permanent staff in every industry and being the best recruitment agency in the area. Our dedicated consultants have a wealth of experience in recruitment for most industries and are able to source the right candidate for your business, from entry-level to upper management. Right Calibre Executive Search has fast become the agency of choice for employers and employees seeking only the best.
eCommerce Analyst & eMerchandiser
Right Calibre Executive Search
|Abu Dhabi||30 May|
Senior Analyst - Customer Experience