Job closed
Ref: KP709-2778
Job description / Role
My client one of the BIG 4 Consulting firms in Dubai is hiring for their CX FS practice Sr. Manager
• Rethink how they connect with customers, then support them in shaping up their digital strategies that speak to consumers in a way that makes sense.
• Design innovative solutions by leveraging the latest technologies (Block-chain, AI, etc.) in order to help clients, keep pace with the ongoing disruptive digital changes.
• Uncover customer journey inefficiencies and guide clients to redesigning all layers of the Digital Target Operating Model (Digital TOM).
• Explore current and evolving digital ecosystems and advise clients where when and how to position their business in the market.
• Educate and develop our client digital talent capabilities to enable them adapt to new ways of agile workings.
Requirements
Qualifications:
• 10+ years of relevant consulting or industry experience with a focus on FSI (banking, insurance)
• An advanced degree in the area of specialization
• Business development experience and high comfort level meeting with and presenting to CxO and VP levels
• Demonstrated strong expertise in customer experience, setting Omni-channels, setting up FinTech’s
• Strong understanding of disruptive technologies and its applications in FSI (banking, insurance)
• Experience managing large, complex projects with 12+ resources within a consulting environment, with a vendor or within an external team
• A willingness to travel 80 - 100% of the time
About the Company
Building businesses, changing lives
At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.
Who we are.
We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.