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Sr Manager - Operations

Event Lab

Dubai, UAE

Ref: RP573-04

Job description / Role

Employment: Full Time

We are a recruitment/staffing agency catering to the Events Industry. This is an in-house role.

Strategy and Processes
• Working with partners regarding all strategic matters including discussions and roll out
• Draw out, implement, maintain and develop processes for all verticals in the company
• Flag systems that are presenting bottle necks and propose solutions to ensure smooth operations
• Rollout new processes and address/give solutions for issues to be resolved
• Assists senior management in planning structural and operational workflow
• Identify and address problems and opportunities for the company
• Support staff communication with the management team

Client Relationships/Strategic Partnerships
• Build strong relationship with large private clients and governmental clients
• Support partners in business development actions
• Assist Project Manager in obtaining PO’s from governmental
• Build alliances and partnerships with other organizations
• Proposes commercial initiatives for the Partners by bringing partners on board for outsourcing, various projects etc.
• Draft up terms and contracts related to the above

Company Documentation
• Manage licenses, opening branch offices, renewals etc
• Oversee all internal staff visa applications and oversee on-boarding process
• Troubleshoot issues related to licensing and visas

• Register Event Lab with government procurement portals
• Lead responses to RFP’s and tenders upto confirmation and handing over to PM to deliver
• Negotiate rate, terms and conditions and fulfill all procurement requirements
• Procure all relevant documents in order to sign up as a supplier
• Being main point of contact to handle all issues with Big clients

Project Tracking
• Conduct regular meetings for PO updates with the resourcing team
• Help decrease Overdue PO’s by regular updates/meeting of Project Tracker
• Help decrease Pending PO’s by regular updates/meeting of Project Tracker

HR Outsourcing
• Manage rates, negotiations, systems and processes related to outsourcing
• Assist the Project Manager for quoting and on-boarding outsourced staff
• Manage the HR coordinator for on-boarding, visa, payroll, insurance, off-boarding etc
• Handle all escalations

Internal HR
• Assist in finalizing JD’s and rolling our offer letters
• Manages all internal ministry of labour and immigration related processes
• Oversee managing of internal staff files, leave trackers etc

• Assist finance in any vastly overdue receivables
• Ensure budget sheets are accurate and discuss escalations with PM’s
• Monitor the Freelancer PO and Client invoicing process to ensure smooth operations related to all bookings
• Manage internal medical insurance renewals
• Provide input on choosing Workmen’s compensation, Professional Indemnity, Public Liability, Property Insurance and other relevant insurances

• Draft new agreements
• Review contracts
• Meet, discuss and finalise contracts with clients
• Liaise with external legal counsel for major matters
• Carry out all tasks related to MOA, POA’s, government documents etc
• Advise all members of the team regarding the local labour laws, visa processes/requirements etc
• Keep up to date with information regarding all UAE laws


• Prior experience in the recruitment industry and/or event industry
• At least 10 years’ experience with minimum 2 years in operational and client facing roles
• At least 3 years’ experience in the UAE
• A Bachelor’s degree (preferably in human resources or business management
• Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management
• Strong leadership qualities, business acumen and a strong work ethic
• Ability to build consensus and relationships among managers, partners, and employees
• Excellent oral and written communication skills
• Ability to be flexible and adapt to a fast-paced work environment within a rapidly growing team
• Highly organized and meticulous with attention to detail
• Excellent with Microsoft word, excel and PowerPoint
• Knowledge in Google suite of systems
• Tech savvy
• Available to start immediately (preferred)

About the Company

Event Lab is a UAE-based event solutions agency founded in 2013 by Murad Shisha and Nadim Jamal. As freelancers themselves, they saw a genuine shortage of representation among the freelance community in the region and decided to take matters into their own hands.

And so, Event Lab was born - a unique platform of support and services for freelancers and clients alike. In less than 2 years, they've assembled a vast and quality-driven database of independent professionals with a wide range of skills and backgrounds, in addition to an intimate understanding of the region.

Event Lab is the solutions and resourcing partner for events agencies around the GCC. We support the scoping, pitching and execution of events by supplementing in-house resources with knowledgeable and experienced events professionals. With an extensive background throughout the region, we can communicate effectively in English and Arabic to ensure that suppliers, talent and crew can engage and coordinate efficiently while keeping your event on budget and to the highest of standards.

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Operations Manager salaries in UAE

Average monthly compensation
AED 14,500

Breakdown available for industries, cities and years of experience