Station Controller

Job description / Role

Station Controller - Success Profile

Reporting to: OCC Senior Duty Manager

Division / Function: Dubai Metro - Operations

Base location: Dubai, UAE

Job ID: Operations - Service Delivery

Job family: Operations Control Centre

Grade: 13

Serco Leadership Tier: Team Member

Key purpose

- The purpose of this position is to assist the Depot Controller to support the scheduled timetable and to ensure the safety of operations for the Dubai Metro.

Structure and reporting relationship

- This position directly reports to OCC Senior Duty Manager.

Based on the specific requirement of the role

Key Accountabilities

Key Job Responsibilities

- Liaise with Train Controller and Train Crew Team Leader to ensure availability of train and train crew to cater for unexpected events
- Report incidents or events that impact on safety and/or service performance to the Duty Manager in a timely manner
- Inform the Duty Manager of any vehicle problems and other operational deviations
- Monitor the Closed Circuit Television (CCTV) system in the depot areas
- Perform shift and emergency duties when required
- Perform and carry out other duties as instructed/directed by the Duty Manager
- Assist Train Controllers by organizing external communications
- Monitor the passenger movements at stations (platforms) and on board trains and liaise with Station Master and Train Attendant for passenger management
- Liaise with station staff and ensure all train movements are coordinated during abnormal operation
- Direct security staff to respond and deal with incidents and events on the system and communicate with other front line staff (particularly Station Masters) of security events on the system
- Perform shift and emergency duties when required
- Alert and inform the OCC Duty Manager of security incidents on the system

HSQE Responsibilities and Information Security Responsibilities

- Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements
- Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arising from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policy statements above
- To exercise their personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions
- Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
- Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes in this regard within/outside their departments through their Line Manager, Departmental Safety meetings and other appropriate available channels
- Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
- Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties

Requirements

Essential Technical And Professional Skills, Knowledge And Qualifications

Safety Critical Competencies (where applicable)

- Communicating with persons responsible for controlling movement of trains and controlling electricity to power rail
- Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles
- Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a possession
- Safety critical communications
- Re-establishing automatic train operation following failure or activation of emergency button on train or station
- Practical training or the supervision of practical training in any of the tasks defined as safety critical

Knowledge

- Ideally a holder of a higher diploma of post-secondary education

Skills

- Good literacy and analytical skills required for the role
- Ability to understand complex systems and possess good IT skills
- Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
- Strong organizational skills, detail oriented, and the ability to handle multiple priorities

Experience

- Minimum of 1 year in a safety critical role interfacing with a railway operations

Additional / Special Features Of The Role

- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
- Role will be responsible for meeting departmental objectives and for balancing resources or optimizing approaches, practices and systems in order to maximize outcomes,
- Jobs carrying out complex day-to-day activity
- Decisions made in accordance with established guidelines, and may impact the team's deliverables
- Supervision of small teams on short term assignments predominantly under set guidelines and standards

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.