Stewarding Supervisor

Job description / Role

Main key Responsibilities and Accountabilities:
- To manage the Stewarding Department as an efficient, and productive cost and service center ensuring a smooth operation and therefore contribute to maximizing guest satisfaction consistent with Accor International standards, through planning, organizing, directing, and controlling the stewarding operation and administration.
- To maintain an organized, clean and sanitized back-of-house Food & Beverage area and to provide all outlets and banquets with clean operating equipment based on expected business levels
- To ensure that breakages are administrated so as to provide constant feedback to the operation as a tool to reduce breakages and losses.
- To strictly adhere to the established operating expenses and ensure that all costs are controlled.
- To ensure that the Stewarding Department is managed, providing a courteous, professional, efficient and flexible service at all times, following the Accor Standards of Performance.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set
- To maintain the Daily Log Sheet
- To submit to Chef's Office / Food & Beverage Office the following: Monthly Outlet Report, Monthly Objective Review, Monthly Breakage and Loss Report, Chemical Consumption Report, Trainer's Report.
- To plan the outlet weekly roster and work schedules to ensure that the stewarding operation is adequately staffed to handle the level of business.
- To maintain outlet communication board.

Requirements

Level of Education
Vocational education

Areas of study
Hospitality Management

Professional experiences
1 to 2 years

Languages essential
English

Essential and optional requirements

Desired candidate should have a minimum of 1 - 2 years experience in similar role. Must be computer literate with effective communication skills and an excellent command of written and spoken English.

Should possess a strong character with a harmonious attitude to lead a multi-cultural team to reach the set goals of the department.

The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the HEARTIST philosophy and Accor values with guests and associates.

- Access
- Excel
- Power Point
- Word
- HACCP

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.