Stock Controller

Job description / Role

Stock Controller - Level Shoes Operations

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

The Stock Controller is in charge of managing the stock by maintaining the database monitoring transfers and purchases, analysing stock per brand and store and proposing ac

- Follow all relevant supply chain and organizational policies and Standard operating procedures so that the work is carried out in a controlled and consistent manner.
- Responsible for tracking inventory levels and stock movement across all Level locations / regions.
- Track purchase orders against receiving, stock movement, stock loans, return of old season stock, Factory outlet transfers, liquidation, and removal / disposal of damaged goods and maintain accurate reports.
- Overall Stock flow coordination in liaison with relevant departments.
- Ensure spot, cycle and and annual inventory counts and scheduled, executed and reported as per the SOPs.
- Trace history of items to determine reasons for discrepancies between inventory and stock-control records and recommend remedial acons to resolve discrepancies
- Track movements of all non stock assets, maintain records of all goods release approval issued from store.
- Maintain non stock storage inventory records.
- Oversee customer claims and disputes relevant to stock in adherence to organizational policies and procedures and provide resolution keeping customer experience as base.
- Review records for accuracy of information and compliance with established procedures.
- Keeping an active eye on shrinkage and stock loss, report immediately and take necessary remedial actions in alignment with relevant department.
- Audit on pre-retailing, storage and replenishment activities, generate reports as required by the business.
- Daily Sales & Returns reco VS SOH and depletion, followed with relevant escalations and maintain records.
- Flag any potential cause affecting stock integrity which leads to order cancellations.
- Ensure sales are flowing to all platforms and reflected as per the flow route.
- Monitor performance KPIs on accuracy of product labelling.
- Scheduling cycle counts, Annual stock counts
- Maintain count calendar, results and yearly shrinkage data.
- Maintain Damaged goods records, inventory and ownership of storage.
- Monitor unavailable stock levels and take remedial actions accordingly
- Circulate daily negative / Positive discrepancy reports and conduct spot counts followed by investigation and necessary systemization.
- Conduct stock risk analysis and provide timely advise, solutions to minimize stock loss risk.
- Conduct root cause analysis on stock shrinkage, report and advise remedial actions.
- Generate periodical reports as required by the business and circulate accordingly.

Requirements

What you'll need to succeed

- Complete all stages of the application (Video interview)
- Extensive experience in Stock Management
- Advanced with Microsoft Excel and stock management systems
- Experience in managing high stock Capacity/Volume
- Strong English communication skills

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.