Store Manager

Job description / Role

Brief/Summary:

We are an emerging and fast-growing international brand with the headquarters in UAE and we are now seeking to expand our team with a highly professional Store/Boutique Manager with the luxury background and previous experience in a similar role to manage our boutique and associates and by implementing knowledge and experience and the unique vision of our brand to ensure reaching the set sales target, manage the manpower, provide outstanding customer service, manage the stock and report accordingly.

Responsibilities:

- Generate sales and handling VIP customers when on the floor
- To stay aware of market trends at all times by conducting analysis and monitoring competitors' activities
- Coming up with suggestions and recommendations for in-store merchandising, customer service approach and other areas to improve the business
- Produce daily, weekly, monthly quarterly, yearly sales, KPI and other communicated reports
- In-charge of stock count, control and proper record of all stock movements and inventory
- Ensure consistency in customer service by all associates based on established SOPs
- Handling after sales queries and complaints
- Identify customer potential needs and use initiatives to meet those needs
- Maintaining current customer data base and building relations with new clients
- Coordinate with the head office team regarding alterations, new launches, in-store events and activities, brand updates and additional info/trainings on the collections if/when required
- Manage any required permits and approvals with the mall’s management
- Maintaining high standards of Visual Merchandising (display, stock rotations, cleanliness) and ensure presentation standards are met as per brand’s visual merchandising guidelines
- Ensure grooming standards of all sales associates are met
- Providing on-job trainings to the team members
- Ensure strong communication between the associates and transfer of all important information within the team
- Prepare the schedule for the coming months and any amendments to the schedule to be communicated to HR department at the end of the month
- To be involved in the recruitment process of sales associates
- Engage associates in the tasks and delegate the responsibilities within the team
- Conduct appraisals and assessments of the supervised associates and discuss the results with the HR department

Salary:
AED 10,000 to 14,000 per month inclusive of fixed allowances.
Additional benefits: Annual Leave ticket, ADNIC insurance (platinum)

Requirements

The ideal candidate can relate the following personal qualities:

- Committed and dedicated to work
- Endeavor to excellence at all times in all occasions & circumstances
- Positive, dynamic, flexible with "can do" attitude and hands-on approach

And the following professional background, experience, skills & abilities:

- Degree Education
- At least 3 to 5 years of experience as a Store/Boutique Manager in a luxury ladies’ wear brand
- Managing team of 3 to 5 associates
- Strong IT skills of the POS software (RetailPro) or similar, Microsoft package, ability to build required reports
- Knowledge and ability to build SOPs for all daily activities of the stores
- Ability to provide on-job trainings' for sales associates for sales techniques, customer service, etc.
- Deep knowledge of all in-store procedures: stock count, man management, cash collection, reconciliation, security, top level customer service etiquette, after sale assistance
- Eager to learn and develop further than current role is a plus for this role as well as easy understanding of the top management requests & inquiries
- Very strong communication skills and excellent knowledge of English language (oral, written)
- Other languages are added advantage, especially Russian & Arabic

The monthly package and benefits will be discussed in person and based on the previous experience and matching the criteria

About the Company

A leading contemporary luxury fashion brand in the UAE.