Store Manager

Job description / Role

About the company

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

As a store manager at Watsons, you will lead your team to deliver unparalleled customer service and operational execution, aiming for sustainable sales growth and profitability. You will utilize your communication skills and sales acumen to influence and drive team performance, while ensuring compliance with high standards and enhancing the customer experience.

What you will do

• Drive, monitor, and review sales performance; recommend action plans to achieve sales budget at store level.
• Conduct monthly meetings with selling personnel to update category performance; recommend improvements.
• Implement strategies and ensure 100% execution of programs to achieve sales targets for exclusive products.
• Manage and control store-approved OPEX budgets and optimize controllable expenses.
• Achieve shrinkage budget below tolerance level through daily monitoring of retail operating standard compliance.
• Recommend and initiate plans to optimize store controllable expenses.

• Check and review display implementation and ensure timely stock replenishment.
• Manage and ensure consistent, accurate inventory adjustments and compliance with standards.
• Ensure exceptional customer shopping experience and handle product queries professionally.
• Drive loyalty member programs and initiatives to achieve target transactions participation.
• Employ selling techniques to achieve target conversion/transaction rate; cascade promotions effectively.
• Verify execution of promotional and store activities, ensuring proper implementation.

• Communicate and implement policies, brand standards, grooming guidelines, and internal control procedures per SOP.
• Demonstrate strong analytical skills and system understanding; monitor store controllable expenses.
• Supervise loss prevention, asset protection, and risk management; be accountable for inventory management.
• Liaise with mall management and handle store documentation appropriately.
• Perform cashiering duties and ensure retail standard operations.

• Plan and monitor personal development plans and in-role development interventions.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisal and personal plans of direct reports.
• Implement action plans for employee engagements and competency building.
• Ensure completion and discussion of performance reviews.

Required skills to be successful

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability in sales performance and operations management.
• Analytical skills with the ability to interpret sales figures and make strategic decisions.

What qualifies you for the role

• Bachelor or master's degree preferred.
• Minimum 5+ years of experience in retail and team management within the beauty sector.
• Good knowledge of the beauty industry and trends, along with retail operational skills (stock management, visual merchandising, systems, cash handling).
• Strong computer skills, management skills, and people development capabilities.
• Demonstrated empathy, customer service orientation, and results-oriented approach.
• Leadership and problem-solving abilities, excellent relationship skills.
• Integrity, trust, adaptability in dealing with ambiguity.
• Proactivity, good team spirit, and initiative-taking.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.