Store Manager

Job description / Role

About the company

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Store Manager is responsible for overseeing the overall sales performance with a focus on growth, profitability, and customer satisfaction. This role is crucial in ensuring that merchandising standards and store operations are maintained while leading the training and development of store staff. The Store Manager works closely with the team to ensure that customer service standards are met, and that the store meets its sales and profitability targets. The role requires strategic planning to maximize sales and efficient management of resources to ensure the smooth operation of the store.

What you will do

People development
- Network, support recruiting, hiring, developing, and retaining high-quality management and associates to fill store profile and succession planning.
- Lead by example, train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
- Organize weekly staff meetings and daily briefings to recap store performance, communicate new company goals and strategies, as well as new store procedures and performance targets.

Customer experience / sales
- Ensure an excellent level of customer service is a priority at all times by executing and achieving the customer experience consistently through regular assessment, coaching, and follow-up with team.
- Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
- Implement all visual merchandising standards, directives, promotions, and ensure the overall cleanliness and organization of the sales floor and stockroom.

Drive sales & profitability
- Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
- Create and execute strategies to maximize store sales and control expenses.

Operational effectiveness
- Control company assets by meeting all loss prevention measures, including the consistent management of inventory, in- and out-bound stock movements, sales, returns, exchanges, and store maintenance.
- Execute and comply with all company policies and store procedures.

Required skills to be successful

• Proven track record in driving sales and profitability results.
• Strong leadership skills with experience in team management and development.
• Excellent communication skills, both written and verbal, in business English.
• Proficiency in computer applications such as Outlook, Excel, and SAP.

What qualifies you for the role

• High school education or equivalent preferred.
• Minimum two years of Assistant Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
• Good command of business English (written and verbal) and good computer skills, including Outlook, Excel, and SAP.
• Ability to perform some heavy lifting and be on scheduled shifts that may require standing for a minimum of eight hours.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.