Store Manager - Fashion

Chalhoub Group

UAE

Ref: GP285-112

Job description / Role

Employment: Full Time

Store Manager - Fashion - Dubai

Retail and Distribution Group based in the MENA Region, in 12 countries, with 12, 000 employees. We operate in the avenues of fashion, beauty and media. We have over 100 entities under our umbrella Group called 'Chalhoub Group'.

We are currently recruiting an exciting opportunity with one of our Fashion brands in Dubai Mall. We are looking for someone with strong leadership and team management skills?to oversee a team of 15 sales staff.

This position will manage the day to day running of the store, maximize profits, achieve sales targets, ensure promotions are running accurately and to the company's standards. Managing the team and ensuring staff are working towards targets for the day. Constantly working towards excellent customer care standards. Strong CRM knowledge would be preferable and ability to build a customer database.

Job Summary:
The Store Manager is responsible for managing the team ensuring to achieve the sales targets through outstanding customer service, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company's policies and procedures.

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility?

Main Responsibilities

Sales Achievement
* Conduct sales analysis, follow up on market trends and monitor the competition's activity
* Propose ways to improve the business: in store merchandizing, opening hours, product mix.
* Produce quantitative and qualitative sales report
* Be present in the shop floor to generate sales and handling VIP customers.

Customer Service
* Identify customer potential needs and use initiatives to meet those needs
* Ensure consistency in customer service delivered?and handle all complaints
* Ensure building, maintaining and using the customer data base.

Stock Management
* Enter all received goods and ensure stock control and proper record of all stock movements
* Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
* Prepare for the inventory.

General Operations
* Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
* Follow up on different issues with Mall Management such as mall promotions, permits, security...

Merchandising
* Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
* Implement all merchandising as per the brand's visual merchandising guidelines
* Conduct daily walkthroughs to check presentation standards.

Man Management
* Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
* Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
* Manage, engage and delegate the responsibilities of?the team reporting to him/her
* Conduct?the appraisal and assessment of own team members
* Responsible for coaching and training own team members.

Requirements

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility.

* Degree Education

Previous Experience
* Minimum 5 years of experience in retail store as a manager
* Retail fashion, fast moving / selling brand with high traffic
* Arabic speaker preferable?
* Man management experience of at least 6 staff
* Cross subject knowledge (IT, Sales, POS, etiquette, stock, security, Man management, Cash collection and reconciliation, finance, etc...). Require intermediate level of understanding on how they work and how all of these are linked together.

Linguistic Skills
* English: Excellent English skills required
* Arabic: preferable ?
* French: not necessary

We can offer you:
* The business partnership of Chalhoub Group and MK is great to work for. Professional environment, huge possibility to learn and grow, many opportunities to enhance personal skills.
* Staff discounts at all participating Chalhoub partner brands
* The chance to live and work in a dynamic regional retail hub

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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Store Manager salaries in UAE

Average monthly compensation
AED 8,500

Breakdown available for industries, cities and years of experience