Job closed
Ref: GP285-2296
Job description / Role
Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
What you'll be doing
At Chalhoub, creativity comes alive! Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.
- Demonstrate expert product knowledge and application techniques with an in-depth understanding on service excellence & brand expectation on best in class service.
- Lead by example to drive team to deliver outstanding customer service.
- Lead & drive the team to achieve store retail targets by delivering outstanding customer service.
- Keep track on Retail KPI's and prevailing market information. Identify business opportunities at counter and coordinate with retail and training team for actions to maximize selling opportunities.
- Responsible for managing daily, weekly and monthly operations such as target setting, reporting, action plans Gaia & BA app usage.
- Follow brand CRM procedures to recruit and loyalize customers.
- Drive the counter quality merchandising and ensure it complies to Brand Guidelines.
- Motivate, coach and develop team members and identify high potentials.
- In counter develop and maintain positive with relationship with department floor managers as well as L'Oreal management.
- In boutique/counter resolve operational issues with autonomy and be able to think outside the box to come up with solutions
Requirements
What you'll need to succeed
- UAE Arabic, Mandarin & Russian an advantage
- +2 years in Retail Sales with experience in cosmetics preferred.
- Previous experience in management an advantage
- Secondary School or Degree in Business Management
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.