Strategy Head - ECommerce

Job description / Role

Job Summary:

The Strategic Head for E-Commerce will be responsible for driving the overall strategic direction and operational efficiency of the e-commerce business. This includes formulating growth strategies, optimizing business processes, and ensuring alignment with market trends to achieve profitability and scalability in the competitive UAE market.

Key Responsibilities:

Strategic Leadership:
• Develop and implement the overall e-commerce strategy to drive growth and achieve business objectives.
• Identify market opportunities and trends to ensure the business remains competitive and innovative.
• Define short-term and long-term goals in collaboration with executive leadership.

Performance Optimization:
• Monitor KPIs and metrics to ensure business performance meets or exceeds targets.
• Drive initiatives to improve customer acquisition, retention, and overall satisfaction.
• Identify inefficiencies in operations and implement solutions to enhance productivity.

Team Leadership:
• Lead, mentor, and motivate cross-functional teams, including marketing, operations, logistics, and technology.
• Foster a culture of accountability, collaboration, and innovation.

Financial Oversight:
• Develop and manage budgets for e-commerce operations and marketing initiatives.
• Ensure ROI on all investments, campaigns, and business activities.
• Optimize pricing strategies, inventory management, and cost control.

Technology and Innovation:
• Oversee platform development, ensuring it is user-friendly, scalable, and secure.
• Leverage data analytics and technology tools for personalized customer experiences and business intelligence.
• Stay updated on e-commerce tools, technologies, and platforms to integrate best practices.

Stakeholder Management:
• Build and maintain relationships with key stakeholders, including suppliers, partners, and investors.
• Represent the business in industry forums and ensure alignment with UAE-specific regulations and market requirements.

Customer-Centric Focus:
• Design strategies to improve the customer journey, ensuring seamless experiences across all touchpoints.
• Enhance customer loyalty through targeted campaigns and effective CRM systems.

• Bachelor’s degree in Business Administration, Marketing, or related field (Master’s degree preferred).
• 10+ years of experience in e-commerce, with at least 5 years in a senior leadership role.
• Proven track record of scaling e-commerce businesses, particularly in competitive markets like the GCC.
• Strong knowledge of digital marketing, supply chain, and retail trends.
• Hands-on experience with e-commerce platforms, analytics tools, and CRM systems.

Key Skills:
• Strategic thinking and strong analytical skills.
• Leadership and team-building capabilities.
• Excellent communication and negotiation skills.
• Deep understanding of the GCC market and customer behaviour.
• Proficiency in data-driven decision-making.

Salary:
AED 35,000 per month inclusive of fixed allowances.
Additional benefits: Health care, air ticket, visa

About the Company

KERSHAW LEONARD "WE CHANGE PEOPLES LIVES"

Who we are:

Founded in September 1999 The Kershaw Leonard Group was based upon professional recruitment practices laid down by the UK Institute of Employment Consultants whose values are still at the core of our success today.

Inherently we believe that recruitment is a people business not a CV processing business and as such we take time and care to make sure we understand the needs of both our Clients and our Candidates.

Such attention to the care side of our business together with the sheer length of time we have been established has given us a unique position. We regularly attract top class candidates who only want to work with Kershaw Leonard as they trust our confidentiality and professionalism. Similarly, more than 75% of the clients we work with come back for more when they have a new position to fill.

What we do:

Kershaw Leonard Group places exceptional talent on a Global scale. Our winning strategy is to partner very closely with a small number of clients so we can really understand their objectives, needs and aspirations in a way that allows us to intuitively know the kind of cultural fit they are looking for when the time comes for them to recruit new talent. Then once that talent is on board and part of the client’s team, to assist wherever is needed to improve performance and leadership skills

Why Us:

The Kershaw Leonard Group is more than just a recruitment agency. In addition to KL Recruitment, KL Consulting offers a vast spectrum of skills from our experienced behavioural psychologist and consultants with almost two decades of HR Director level experience in the region.