Stylist - TRYANO Womenswear

Job description / Role

Retail and Distribution Group based in the MENA Region, in 12 countries, with 12, 000 employees. We operate in the avenues of fashion, beauty and media. We have over 100 entities under our umbrella Group called 'Chalhoub Group'.

JOB TITLE: Stylist

The Stylist is responsible for delivering an exceptional customer service by helping customers achieve their desired looks through the selection of personal style items. The Stylist must demonstrate extensive knowledge of the fashion industry and the passion and ability to identify the client's tastes, activities, body type and desired image in order to tailor a look to each client's needs. Reporting to Section Sales Supervisor with dotted line to Section Manager.

Main Responsibilities
* Working on appointments to style brands Guests
* Relationship manager -on a later stage be the main contact for brands VIG (very important Guest)
* Attend all styling and in-store marketing events
* Training and Product presentations to UAE store team
* Mobility in all stores according to appointments set
* Will have line targets to bring in appointments and a set sales target to improve flagship stores
* Recruiting New VIG and turning regular guests to loyal

Sales Achievement:
* Achieve the sales target by providing personalized attention and advanced knowledge regarding products and trends.
* Focus on selling and up selling.

Customer Focus
* Communicate with customers to assess their needs and provide assistance in satisfying those needs and meeting or surpassing customers' expectations.
* Build and maintain customer relationships in order to build strong loyalty.
* Thoroughly evaluate the client's physical attributes, preferred style, and personality to easily provide the most suitable choices.
* Dealing with all customer complaints and website issues in the back office.
* By giving personalized attention and providing advanced knowledge of products, services and trends, become a trusted consultant for shoppers who want an enhanced buying experience.

Customer data base
* Build client data base and drive the relationship with clients using mail, e-mail, telephone and face-to-face communications.
* Work closely with CRM team
* Proactively and regularly communicate with clients as a professional advisor.

Other
* Keep up-to-date with market trends / new releases/ competitor activities.
* Attending events to improve revenue by building stronger database.
* Work closely with buyers, multi-brand areas/concessions to develop thorough understanding and knowledge of current offerings and keys sellers.
* Provide regular updates to Store/Area Manager on client's preferences, trends, best sellers...
* Act a trusted consultant by partnering and jointly working with the sales team to upgrade the buying experience and provide the highest customized level of service to various individual shoppers.
* Coordinate with marketing on upcoming promotions and events by reviewing VIP list and determining product needs.

KEY COMPETENCIES
* Commitment
* Integrity
* Empathy
* Flexibility

Requirements

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility.

Education
* Bachelor's Degree

Previous Experience
* At least 3 years' experience in Fashion Styling/Fashion sales experience
* Strong communication skills are essential
* Experience in handling customer enquiries/ complaints and finding solutions
* Knowledge of luxury retail brands
* Passion for fashion
* Social/ confident/ energetic / presentable
* Fashion general industry knowledge/Trends/ digital knowledge

Linguistic Skills
* English: required
* Arabic: preferable

We can offer you:
* Staff discounts at all participating Chalhoub partner brands
* The chance to live and work in a dynamic regional retail hub

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.