Supervisor

Job description / Role

Purpose: To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.

What You'll Be Doing

- Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor

- Analyse sales data to maximize sales on day to day basis

- Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

- Ensure that the standards of grooming, presentation and professional conduct are set and maintained

- Motivate team members to achieve shared goals and acknowledge team and individual successes

- Ensure all new starters are inducted into the department team

- Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

- Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action

- Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

- Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas

- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc

Education/Certification and Continued Education
- High school qualification

Years of Experience
- 4 - 5 years of experience in Sales or Customer Service environment.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.