Supervisor - Commercial

Job description / Role

Building Fun

Join the team of the first LEGOLAND Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.

With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.

Come and work where work is PLAY. At LEGOLAND we make every child a HERO!

Play Your Part

- In this role you will be responsible for the overall operation of specifically assigned retail locations; meeting sales goals and ensuring strong, positive guest and employee relations.
- Provides daily scheduling and direction to Team Leads and Associates, monitors and evaluates staff performance, manages revenue and manning goals, budgets and inventory control practices. Implements policies and procedures to ensure a successful retail operation.

Main Duties

- Manages assigned Retail Associates in the operation of retail stores by providing daily scheduling and direction for Team Leads and Sales Associates. Monitors, develops and evaluates performance of assigned employees
- Ensures that Sales Associates and Team Leads are fully trained, on an ongoing basis, about guest service standards, selling techniques and product knowledge
- Organizes and holds regular briefings and meetings for all Sales Associates and Team Leaders. Responsible for the accuracy and security of all personnel files, training information and attendance records
- Develops, recommends and implements policies and procedures for Retail Operations
- Meets planned revenue and manning goals. Ensures that sales and margin information is reviewed on a regular basis, and acted on, to achieve profitable sales. Participates in budget planning by monitoring budgets, manning costs, and payroll for assigned retail locations
- Monitors sales and inventory control for assigned location; maintains cash control to ensure accuracy and policy enforcement. Ensures that stock levels are maintained and constantly strives to maximize sales potentials
- Maintains visual presentation, ensures merchandise maintenance, distribution of merchandise product from backroom, warehouse to sales area. Monitors accuracy for ticketing
- Ensures store maintenance, safety and security
- Opening/closing and cash handling duties
- Operates as Duty Manager when on shift as scheduled by the Retail Operations Manager
- Performs other related duties as required and directed by Retail Operations Manager and other members of the Leadership team

Health & Safety

Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Requirements

Are You a Star?

In order to be qualified for this role you should possess the below criteria:

- At least Five years of experience in retail store operations
- At least Two years of supervisory experience in merchandise entry level management, including employee training
- Experience within theme park merchandising is preferred
- Thorough knowledge of cash handling and inventory/sales auditing is required
- Knowledge of point of sale automated systems is required
- Excellent communication skills with ability to plan, develop and set up retail locations is essential
- Experienced in visual merchandising and the use of plan-o-grams
- Ability to use office equipment, word processing, spreadsheet systems
- Ability to work effectively with others and lead a successful team

The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

About the Company

Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leadership’s vision of positioning the emirate as a compelling global tourist destination.

The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate™ Dubai, Bollywood Parks™ Dubai, and LEGOLAND® Dubai. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014